Constant Crash

[scarboro98]

Trying to back-up episodes of old TV shows. DVDFab will see the episodes but when I try to rip DVDFab will either 1, do only the first episode and then crash, or two crash as soon as I try to start the process. Would like to send log but when DVDFab crashes all I get is a screen that allows me to send data to you with an option to restart the program. I have looked but cannot locate any log files to attach. Found old logs from 4 months ago but DVDFab worked at that time.
Did try to go back 9.6 but same problem.
AMD FX 9350, 8 core processor
16GB RAM
2RB HDD space.
Nvidia Video card

[signals]

Is this a new release disc or an older one?

Try turning off PathPlayer in DVDFab Settings, but be sure to write it to a HDD folder before burning to disc and check the playback. The log files are in the \Documents\DVDFab9\Log folder. The log session from this disc is the one we need, you can open the internal log with Notepad and copy and paste that session into a post. Does it crash with a different disc?

[scarboro98]

Got this log data. From the last session. All failed.
The problem is the same when I try to rip a DVD with multiple episodes. I'll give it a try without pathplayer and post the results.
Thanks

DVDFab 9.1.5.7 (2014/07/16 12:32:38)

0m 00.15s: Init Public log : enabled.
0m 00.15s: Init Private log : finish.
0m 00.17s: App info: 2014-7-11
0m 00.18s: App info: 9.1.5.7 9157 Official
0m 00.18s: Init CrashReportSettings : disabled.
0m 00.20s: Init DVDInfo_Log : enabled.
0m 00.21s: Init Qt_Log : disabled.
0m 00.59s: Qt Translator file load success
0m 00.60s: Profile Manager :: Begin Load Profile
0m 00.62s: App info: client type 10.
0m 00.67s: Fabplay load: preload successful.
0m 00.87s: Fabplay load: Load successful.
0m 00.89s: Init process: Transfer settings successful.
0m 00.93s: info: fabcheck logpath= D:/Documents/DVDFab9/Log/
0m 00.95s: info: fab_check_gpu is running ...
0m 02.43s: info: fab_check_gpu run successful
0m 02.44s: info: recommand= 8248, Shrink support= 1, enable= 1, cuda_cap= 1 , cpu_count= 8
0m 02.44s: GPU check: GPUAccelerate-12351
0m 02.44s: GPU check: GPUAccelerate setting-8248, 8248
0m 02.44s: GPU check: CUDA cap-1
0m 02.44s: GPU check: Support coreavc decode-0
0m 02.44s: GPU check: Lighting shrink status-1, 1
0m 02.46s: GPU check: Graphics info 1: NVIDIA GeForce GT 620 : 6.0 : 2.1
0m 02.46s: Init process: Load config successful.
0m 02.46s: Init process: Windows os type is 64bit System Windows 8.
0m 02.46s: Init process: command line in is
0m 02.69s: Reg check: Parse string: ( 2:8260762964 )( 11:8260762964 )( 20:8260762964 )( 50:8260762964 )( 80:8260762964 )( 21:8260762964 )( 22:8260762964 )( 60:8260762964 )( 70:8260762964 )( 61:8260762964 )( 62:8260762964 )( 1:30 )( OV:9157 )( BV:9155 )( S:b4b373da0790df9496ac253cd784c142 )
0m 02.73s: Reg check: Option check status-Local
0m 02.73s: Reg check: ( HD Decrypter:1:0 )-( DVD to DVD (Gold):1:0 )-( DVD to DVD:1:1 )-( DVD to Mobile:1:1 )-( Blu-ray to Blu-ray:1:1 )-( Blu-ray to Mobile:1:1 )-( File to Mobile:1:1 )-( Blu-ray to DVD:1:1 )-( File to DVD:1:1 )-( File to Blu-ray:1:1 )-( File Mover:1:1 )-( Blu-ray to 3D:1:1 )-( 2D to 3D:1:1 )-( Blu-ray Decrypt:1:0 )-( DVD Decrypt:1:0 )-
0m 02.73s: App info: language type ENU.
0m 02.73s: Export Blu-ray source information report : enabled
0m 02.74s: Reg check: Start get sys number.
0m 02.74s: Init process: Init GPU settings successful.
0m 02.74s: Reg check: Serial number is: 94-de-80-cf-fc-15
0m 02.74s: Reg check: Connect type is: 0
0m 02.91s: Init preview: Begin init preview play engine.
0m 02.91s: Init preview: Begin init preview play engine(XBMC).
0m 03.65s: Reg check: Times of connecting error is: 0
0m 03.66s: Reg check: Parse string: ( S:f0d041de8124f6d87448d93c0b38b6f2
0m 03.68s: Reg check: Option check status-NewWork
0m 03.90s: Init preview: Init internal engine successful.
0m 06.54s: Profile Manager :: End Load Profile
0m 06.86s: Burn engine: start init.
0m 07.03s: Burn engine: engine type-0.
0m 07.03s: Burn engine: writer count 3.
0m 07.04s: Burn engine: 0- F:\ [HL-DT-ST BD-RE BH14NS40 1.00 (Ide)].
0m 07.05s: Burn engine: 1- G:\ [HL-DT-ST DVDRAM GH24NS95 RN01 (Scsi)].
0m 07.05s: Burn engine: 2- H:\ [TSSTcorp CDDVDW SH-S223Q SB03 (Ide)].
0m 07.05s: Burn engine: end init.
0m 08.34s: Init process: Init setting page successful.
0m 08.38s: QtLog Mode = false
0m 08.39s: Show UI Step 2
0m 08.93s: Detect the AnyDVD is running.
0m 08.93s: Show UI Step 3
0m 08.94s: Start show MainUI.
0m 08.94s: UI manager: switch to Converter mode.
0m 10.86s: allow_test : false
0m 11.09s: Init process: init main ui successful.
0m 11.16s: Init process: show main ui successful.
0m 11.16s: DriveX msg: Init driveX F with I/O mode: 0
0m 11.17s: DriveX msg: Init driveX G with I/O mode: 0
0m 11.17s: DriveX msg: Init driveX H with I/O mode: 0
0m 11.17s: DriveX msg: Init driveX J with I/O mode: 0
0m 13.58s: opening drive F
0m 13.59s: opened i/o
0m 13.59s: Source managerpen source flag:1,1,1,1
0m 13.59s: opening drive G
0m 13.60s: opened i/o
0m 13.60s: Source managerpen source flag:1,1,1,1
0m 13.61s: opening drive H
0m 13.61s: opened i/o
0m 13.62s: Source managerpen source flag:1,1,1,1
0m 13.62s: opening drive J
0m 13.63s: opened i/o
0m 13.63s: Source managerpen source flag:1,1,1,1
0m 13.63s: Source managerpen source flag:1,1,1,1

[signals]

Thanks for posting the info, although I do not see any errors in the log you pasted into the post. The staff will check it also from the online crash reports, which I hope you allowed to complete.

[glenns]

I see something important in his log even if it doesn't make a difference for this problem as a guide to other users in general to why it's important to always keep your drives firmware updated this blu ray burner is 2 versions out of date from the read me files downloaded with the updates.Here is what the 2 updates for this drive improved.

Improved DVD-R Readability
- Blu-ray Disc Readability Improved

You can update here read all directions or you can render the drive useless.

You can check the firmware of the other 2 drives here also.

[geilee]

Please use the old driver version 334.89 or 335.23 if you are using the device (GTX 640/650/660/670/680/690/750/760/770/780/TITAN) that supports CUDA 3.0/3.5/5.0. Or disable GPU accelerate,have it a try. please tell us your result, thank you very much!

[signals]

glenns
Let's not confuse the issue. Doubtful that old firmware could cause DVDFab to crash.

[CBR929]

Hi scarboro98
According to your log you Have AnyDVD running along with DVD Fab, please disable AnyDVD and try again.
You should never have two decrypters running at the same time.
Hope this helps
CBR929

[scarboro98]

Still crahing

Downloaded the new Beta. Installed it. Turned off GPU and pasplayer. Tried to rip TV episodes from disk. Failed again. dvdfab_process.log states:
19:03:39
Conversion: one pass
19:03:40
Work 1 failed, Error = graph not_suitable_connected_filter graph(0) - pinName:video frame
19:04:49
Conversion: one pass
19:04:50
Work 1 failed, Error = graph not_suitable_connected_filter graph(0) - pinName:video frame

I have attached log files.

Seems to do the first file from the first disk and then crash. I will try to do a single disk at a time and see if thanks makes a difference.
Thanks to all for the help, advice, and suggestions.

[scarboro98]

Missing log

Sorry, log file failed to upload. Try again.

[geilee]

Hi,scarboro98

Please download the new versiong 9159 and try it again. If still have the problem , please post the new internal log file here, thansk.

http://www.dvdfab.cn/download.htm

[scarboro98]

Log Uoload

Tried to upload log files and got this error.

The forum.dvdfab.cn page isn’t working

forum.dvdfab.cn is currently unable to handle this request.
503

Will try tomorrow

[signals]

The forum is working normally. The logs should be very small files if you edit them to obtain just the log session for the disc you are discussing. This is explained in greater detail in the link in my sig, below. Please start a new thread rather than use an old one for a different topic. They are free.