Crashes at startup

zabolots

The last several versions of DVD Fab DVD Copy all crash on my main computer. I see the splash screen and then it goes away but the app never opens. If I open Task Manager, I can see the DVDFab.exe disappear after the splash screen goes away.

The release notes for one of the recent versions said that there was an issue like this that was supposed to be resolved but I still have this problem. I have completely uninstalled and reinstalled the app but it is the same.

Please help.

3dman

1st check the your security software is not blocking Fab many do.
Make sure your graphics card is updated and you run fab as administrator.Run Fabs latest version.
Post any log files or crash data if above don't solve it.

zabolots

Even with 10.0.4.2 I still have the same problem. Splash screen comes up, I see the FabUpdate.exe process appear then exit in my Task manager, then DVDFab exits.

I wiped out my Log folder and tried again. Here are the resulting files. Hopefully someone here will be able to help figure out how I can fix this.

signals

Please tell us if the DVDFab crash report pops up when this happens.

zabolots

[QUOTE=signals;196761]Please tell us if the DVDFab crash report pops up when this happens.[/QUOTE]

No, there is no crash report. The executable just disappears from the Task Manager.

signals

Thanks for the info, are you still using v10.0.4.0 or have you tried the current v10.0.4.4? Any difference? Does the DVDFab process continue to show?

zabolots

[QUOTE=signals;197043]Thanks for the info, are you still using v10.0.4.0 or have you tried the current v10.0.4.4? Any difference? Does the DVDFab process continue to show?[/QUOTE]

I just downloaded and installed v10.0.4.6 but I still have the exact same issue.

october262

[QUOTE=zabolots;197654]I just downloaded and installed v10.0.4.6 but I still have the exact same issue.[/QUOTE]

Try restarting your computer in safe mode and see if dvdfab will Run.

cholla

I've had a similar problem at times but it isn't consistent.
Meaning one time it will DVDFab will open normally & maybe the next time won't.
Then it may open normally 5 times in a row or not the same amount.

When it doesn't open the following is the result.
In Task Manager Applications it shows DVDFab Not Running .
I have to use "End Task" to get it to close.

I believe the cause is sometimes the DVDFab servers are overloaded & DVDFab can't connect to them. So it can't or won't run.
If it was one of my antivirus or malware programs I believe the block would be consistent. Since I don't change any settings in them.
If someone has a better explanation I would be glad to see it.

When DVDFab has this problem.
My solution is to keep closing DVDFab with the "End Task" until it works .

cholla

Here are the dvdfab_internal.logs .
It was suggested to me via PM that I post them so the developers could look at them.

dvdfab_internal.log is the one that DVDFab had the "Not responding" in Task Manager.

dvdfab_internal(01).log is the one where DVDFab opened normally.

cholla

I created these two with no DVD in the optical drive.
I thought this may make a difference in the information in the logs.

dvdfab_internal(03).log is the one that DVDFab had the "Not responding" in Task Manager.

dvdfab_internal(04).log is the one where DVDFab opened normally.

cholla

Looking at the logs in post #11.
This may be one of the problems:
DVDFab stopped at the point it was to check for cinavia version.

I could be misinterpreting the above & would like the experts to give an opinion.

I can consistently reproduce this on my computer.
DVDFab will open correctly up to 7 out of ten times.
Sometimes as low as half the time.
So far I have always been able to get DVDFab to open correctly if I keep trying.

dolphin203

I have the same problem after making an initial copy, then exit, restart DVDFab a second time. It then stops at the Splash Screen. I restart my Win 10 system and start DVDFab and all works fine for another copy. I'm running the latest Beta version, however; it happens on all earlier versions of DVDFab 10...Note: After shutting other devices down on router DVDFab 10.0.4.7 can be shut down and restarted without problems. I assume it has to be activity on the router interfering with logging in with DVDFab. I'll leave this up for info.

zabolots

Just installed v10.0.4.9 and still have this issue. Updated graphics drivers did not help.

The last line in the dvdfab_internal.log is always "exception at Hwe_Free".

I haven't been able to run DVDFab on my main PC for months now. Please fix this.

cholla

I Goggled for Hwe_Free & didn't find anything about what it is.
Do you know what software this might be ?

3dman

Go into fab common settings check the little arrow to reset default settings see if this will help.(Octobers262 fix for odd problems like this)

october262

Just installed v10.0.4.9 and still have this issue. Updated graphics drivers did not help.

The last line in the dvdfab_internal.log is always "exception at Hwe_Free".

I haven't been able to run DVDFab on my main PC for months now. Please fix this.
zabolots

does dvdfab run if you restart your computer in safe mode ?? you might try adding dvdfab to the windows DEP exceptions list

Tejasmed

DVD Fab was working fine, then suddenly kept getting a File corrupted warning on the DVDFab.exe.
I have IOBIT un installer pro...that removes every thing including registry traces. removed all...then tried a new down load... of the 10. same problem comes up.
I have run anti virus programs...4 different ones...and still the problem exists.
I have tried to down load the new 10 file from the main DVD site and even two other companion sites...same problem.
It keeps coming up that the DVD file has been corrupted and or already cracked...
I have been a member of DVD Fab since it started and have paid keys for several products....so would like to have my DVD Fab back when this file is cleaned. Also, even tried to turn back the computer to earlier time...still no luck

signals

There is nothing wrong with the DVDFab installer. Please get a checksum generator if you don't have one. The checksums for all DVDFab products are posted in the release notes. Compare these to the installer you are using to see if they are correct or corrupted. You should always download ONLY from the links posted here in the forum or the download page at dvdfab.cn.

Tejasmed

As a test, I used an old 9 download, and it worked fine. Today, Ashley Liu of DVD provided me with a new link and when 10 was down loaded, it works perfectly now. So, what ever I was getting off the main window...and even the same file off one of your trusted link providers, it was showing corrupted. At least the new link provided works. As far a check sum use...not all of us understand the technical side and have no clue how to set them. As far as the proper link that now works, I will not take responsibility to post it here, just in case it too could be tampered with. Please find the new link and post it here. And check to see once again if anyone else is having trouble with the DVD fab main download page. Thank you.
DJS