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    #1

    BD Ripper (3D Plus) Please update DVDFab software?

    Recently I have been experiencing problems ripping my Blu-rays to my hard drive to play on my popcorn hour A400.

    I keep getting an error saying "To open this Blu-ray disc, please update DVDfab software"

    I have been using the latest beta versions and am currently on version 9.0.6.9.
    It was working, but just stopped working for no apparent reason, it wasn't after I installed a new version.

    I am a registered user to the Blu-ray ripper (3d Plus), do I need to buy a licence for Blu-ray copy as all I want to do is to rip full 3d blu-rays I own to iso's. And non 3d ones to MKV's.

    I reverted back to 9.0.6.3 version but when I tried to backup my 3d Blu-ray's to full iso they come out as 2D. This was working until recently.

    Here is a log of some I have tried

    DVDFab 9.0.6.9 (2013/09/29 18:48:44)

    0m 00.07s: Start preload dll...
    0m 00.10s: Load dll successful.
    0m 00.10s: Start load fabplay dll...
    0m 00.15s: Load fabplay dll successful.
    0m 00.16s: Transfer settings successful.
    0m 00.16s: fab_check_gpu is running ...
    0m 00.23s: fab_check_gpu run successful
    0m 00.23s: GPUAccelerate: 12351
    0m 00.23s: CUDA cap: 1
    0m 00.23s: Support coreavc decode: 0
    0m 00.23s: Graphics info: NVIDIA GeForce GTX 560 Ti : 5.50 : 2.1
    0m 00.23s: Load config successful.
    0m 00.23s: Windows os type is: 14.
    0m 00.26s: Parse string is: 21:1402932591
    0m 00.26s: Parse string is: 22:1402932591
    0m 00.26s: Parse string is: 1:0
    0m 00.26s: Parse string is: 2:0
    0m 00.26s: Parse string is: 20:0
    0m 00.26s: Parse string is: 70:0
    0m 00.26s: Parse string is: OV:9063
    0m 00.26s: Parse string is: BV:9069
    0m 00.27s: Parse string is: S:2daff10cf4f3084daaf6b079f9839fbc
    0m 00.27s: Option check status: Local
    0m 00.27s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
    0m 00.27s: Start get sys number.
    0m 00.27s: Serial number is: 00-26-83-14-e1-34:f4-6d-04-13-be-87
    0m 00.27s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
    0m 00.27s: Version is: 9069
    0m 00.27s: Product is: 2
    0m 00.27s: Connect type is: 0
    0m 00.27s: Init GPU settings sucessful.
    0m 00.27s: CommmandLine:
    0m 00.67s: Begin init preview play engine.
    0m 00.68s: Init DirectShow engine successful.
    0m 01.09s: Times of connecting error is: 0
    0m 01.09s: Parse string is: 21:1402932591
    0m 01.09s: Parse string is: 22:1402932591
    0m 01.09s: Parse string is: 1:0
    0m 01.09s: Parse string is: 2:0
    0m 01.09s: Parse string is: 20:0
    0m 01.09s: Parse string is: 70:0
    0m 01.09s: Parse string is: OV:9063
    0m 01.09s: Parse string is: BV:9069
    0m 01.09s: Parse string is: S:30464b966f40c467c3ed2a18bfe2a84e
    0m 01.10s: Option check status: NewWork
    0m 01.10s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
    0m 01.15s: Profile Manager :: End Load Profile
    0m 03.26s: Init burn engine successful.
    0m 05.50s: Init driveX with I/O mode: 0
    0m 05.50s: Init driveX with I/O mode: 0
    0m 05.52s: opening drive S
    0m 05.52s: opened i/o
    0m 05.52s: got media type 15
    0m 06.11s: got max lba 19876319
    0m 06.90s: got disc type 20
    0m 06.90s: type Blu-ray BDMV
    0m 06.90s: volume label BRAVE_3D
    0m 06.91s: opening drive K
    0m 06.92s: opened i/o
    0m 06.94s: internal path S:/BDMV/
    0m 06.95s: aacs 1 bd+ 0
    0m 07.58s: got bdmv
    0m 07.63s: movie name: brave||brave_3d
    0m 07.72s: got agid 0
    0m 08.30s: sent host cert chal
    0m 08.33s: got drive cert chal
    0m 08.33s: BEC 0
    0m 08.33s: DRIVE_VENDOR 0x0067
    0m 08.52s: got drive key
    0m 08.52s: got host key signature
    0m 08.52s: verified drive signature
    0m 08.52s: verified host signature
    0m 09.11s: sent host signature and key point
    0m 09.11s: got bus key
    0m 09.50s: got volume id
    0m 09.50s: got volume id mac
    0m 09.50s: volume id is correct
    0m 09.50s: got vid
    0m 09.67s: blu-ray 53C25CB120EF67857B9BDED62AA9A6D9AB1BD9F2
    0m 10.17s: cert BEE=0x00 same
    0m 11.95s: got agid 0
    0m 12.53s: sent host cert chal
    0m 12.56s: got drive cert chal
    0m 12.56s: BEC 0
    0m 12.56s: DRIVE_VENDOR 0x0067
    0m 12.76s: got drive key
    0m 12.76s: got host key signature
    0m 12.76s: verified drive signature
    0m 12.76s: verified host signature
    0m 13.35s: sent host signature and key point
    0m 13.35s: got bus key
    0m 13.36s: newer disc 20120824 expire 20000101
    0m 13.36s: failed to open 304




    DVDFab 9.0.6.9 (2013/09/29 10:35:58)

    0m 00.06s: Start preload dll...
    0m 00.09s: Load dll successful.
    0m 00.09s: Start load fabplay dll...
    0m 00.15s: Load fabplay dll successful.
    0m 00.15s: Transfer settings successful.
    0m 00.17s: fab_check_gpu is running ...
    0m 00.22s: fab_check_gpu run successful
    0m 00.22s: GPUAccelerate: 12344
    0m 00.22s: CUDA cap: 1
    0m 00.22s: Support coreavc decode: 0
    0m 00.22s: Graphics info: NVIDIA GeForce GTX 560 Ti : 5.50 : 2.1
    0m 00.22s: Load config successful.
    0m 00.22s: Windows os type is: 14.
    0m 00.25s: Parse string is: 21:1402932591
    0m 00.25s: Parse string is: 22:1402932591
    0m 00.25s: Parse string is: 1:0
    0m 00.25s: Parse string is: 2:0
    0m 00.25s: Parse string is: 20:0
    0m 00.25s: Parse string is: 70:0
    0m 00.25s: Parse string is: OV:9063
    0m 00.25s: Parse string is: BV:9069
    0m 00.25s: Parse string is: S:26e7a9a0ed516836eda4bff38d570889
    0m 00.25s: Option check status: Local
    0m 00.25s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
    0m 00.25s: Start get sys number.
    0m 00.26s: Serial number is: 00-26-83-14-e1-34:f4-6d-04-13-be-87
    0m 00.26s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
    0m 00.26s: Version is: 9069
    0m 00.26s: Product is: 2
    0m 00.26s: Connect type is: 0
    0m 00.26s: Init GPU settings sucessful.
    0m 00.26s: CommmandLine:
    0m 00.65s: Begin init preview play engine.
    0m 00.65s: Init DirectShow engine successful.
    0m 01.01s: Times of connecting error is: 0
    0m 01.01s: Parse string is: 21:1402932591
    0m 01.01s: Parse string is: 22:1402932591
    0m 01.01s: Parse string is: 1:0
    0m 01.01s: Parse string is: 2:0
    0m 01.01s: Parse string is: 20:0
    0m 01.01s: Parse string is: 70:0
    0m 01.01s: Parse string is: OV:9063
    0m 01.01s: Parse string is: BV:9069
    0m 01.01s: Parse string is: S:5e2065e27fd1ab0974411b262f7a1be6
    0m 01.01s: Option check status: NewWork
    0m 01.01s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
    0m 01.12s: Profile Manager :: End Load Profile
    0m 03.26s: Init burn engine successful.
    0m 07.73s: Init driveX with I/O mode: 0
    0m 07.73s: Init driveX with I/O mode: 0
    0m 07.75s: opening drive S
    0m 07.75s: opened i/o
    0m 07.76s: got media type 15
    0m 08.07s: got max lba 20682559
    0m 08.84s: got disc type 20
    0m 08.84s: type Blu-ray BDMV
    0m 08.84s: volume label UNDERWORLD_AWAKENING_3D
    0m 08.86s: opening drive K
    0m 08.87s: opened i/o
    0m 08.88s: internal path S:/BDMV/
    0m 08.89s: aacs 1 bd+ 0
    0m 09.34s: got bdmv
    0m 09.35s: movie name: underworld awakening 3d||underworld_awakening_3d
    0m 09.44s: got agid 0
    0m 10.02s: sent host cert chal
    0m 10.05s: got drive cert chal
    0m 10.05s: BEC 0
    0m 10.05s: DRIVE_VENDOR 0x0067
    0m 10.24s: got drive key
    0m 10.24s: got host key signature
    0m 10.24s: verified drive signature
    0m 10.24s: verified host signature
    0m 10.83s: sent host signature and key point
    0m 10.83s: got bus key
    0m 11.23s: got volume id
    0m 11.23s: got volume id mac
    0m 11.23s: volume id is correct
    0m 11.23s: got vid
    0m 11.34s: blu-ray DDACED1F8A7098A18B633CC8FFB31AE87B49CFEC
    0m 11.77s: cert BEE=0x00 same
    0m 13.46s: got agid 0
    0m 14.04s: sent host cert chal
    0m 14.07s: got drive cert chal
    0m 14.07s: BEC 0
    0m 14.07s: DRIVE_VENDOR 0x0067
    0m 14.26s: got drive key
    0m 14.26s: got host key signature
    0m 14.27s: verified drive signature
    0m 14.27s: verified host signature
    0m 14.85s: sent host signature and key point
    0m 14.85s: got bus key
    0m 18.45s: newer disc 20120404 expire 20000101
    0m 18.45s: failed to open 304
    Tags: None
    #2
    Hi,

    Please try it again.

    Wilson
    Please post your logs the default location is:
    For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
    For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment

      #3
      Just tried again, still get the same error.

      I have noticed that it doesn't ask me for the region code.

      I get this is log.

      DVDFab 9.0.6.9 (2013/09/30 16:35:39)

      0m 00.06s: Start preload dll...
      0m 00.10s: Load dll successful.
      0m 00.10s: Start load fabplay dll...
      0m 00.15s: Load fabplay dll successful.
      0m 00.15s: Transfer settings successful.
      0m 00.17s: fab_check_gpu is running ...
      0m 00.21s: fab_check_gpu run successful
      0m 00.21s: GPUAccelerate: 12351
      0m 00.21s: CUDA cap: 1
      0m 00.21s: Support coreavc decode: 0
      0m 00.21s: Graphics info: NVIDIA GeForce GTX 560 Ti : 5.50 : 2.1
      0m 00.21s: Load config successful.
      0m 00.21s: Windows os type is: 14.
      0m 00.26s: Parse string is: 21:1402932591
      0m 00.26s: Parse string is: 22:1402932591
      0m 00.26s: Parse string is: 1:0
      0m 00.26s: Parse string is: 2:0
      0m 00.26s: Parse string is: 20:0
      0m 00.26s: Parse string is: 70:0
      0m 00.26s: Parse string is: OV:9063
      0m 00.26s: Parse string is: BV:9069
      0m 00.26s: Parse string is: S:6f09194b11a81dcea25280bcf1c9cf3f
      0m 00.26s: Option check status: Local
      0m 00.26s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
      0m 00.26s: Start get sys number.
      0m 00.26s: Serial number is: 00-26-83-14-e1-34:f4-6d-04-13-be-87
      0m 00.26s: Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      0m 00.26s: Version is: 9069
      0m 00.26s: Product is: 2
      0m 00.26s: Connect type is: 0
      0m 00.26s: Init GPU settings sucessful.
      0m 00.26s: CommmandLine:
      0m 00.68s: Begin init preview play engine.
      0m 00.68s: Init DirectShow engine successful.
      0m 01.01s: Times of connecting error is: 0
      0m 01.01s: Parse string is: 21:1402932591
      0m 01.01s: Parse string is: 22:1402932591
      0m 01.01s: Parse string is: 1:0
      0m 01.01s: Parse string is: 2:0
      0m 01.01s: Parse string is: 20:0
      0m 01.01s: Parse string is: 70:0
      0m 01.01s: Parse string is: OV:9063
      0m 01.01s: Parse string is: BV:9069
      0m 01.01s: Parse string is: S:671de31073b6b415d5758315399d14b9
      0m 01.01s: Option check status: NewWork
      0m 01.01s: option dvd2dvd 0 dvd2mobile 1 bluray2bluray 0 bd2mobile 1 bd23d 1 bd2dvd 1 file2dvd 1 file2bluray 1 file2mobile 1
      0m 01.12s: Profile Manager :: End Load Profile
      0m 03.48s: Init burn engine successful.
      0m 05.77s: Init driveX with I/O mode: 0
      0m 05.77s: Init driveX with I/O mode: 0
      0m 05.77s: Init driveX with I/O mode: 0
      0m 05.77s: opening drive H
      0m 05.77s: opened i/o
      0m 05.77s: got media type 4
      0m 05.77s: got max lba 735314
      0m 05.78s: got disc type 0
      0m 05.80s: opening drive S
      0m 05.80s: opened i/o
      0m 05.81s: got media type 15
      0m 06.27s: got max lba 20682559
      0m 07.04s: got disc type 20
      0m 07.04s: type Blu-ray BDMV
      0m 07.04s: volume label UNDERWORLD_AWAKENING_3D
      0m 07.06s: opening drive K
      0m 07.07s: opened i/o
      0m 08.45s: internal path S:/BDMV/
      0m 08.51s: aacs 1 bd+ 0
      0m 08.98s: got bdmv
      0m 08.99s: movie name: underworld awakening 3d||underworld_awakening_3d
      0m 09.07s: got agid 0
      0m 09.66s: sent host cert chal
      0m 09.69s: got drive cert chal
      0m 09.69s: BEC 0
      0m 09.69s: DRIVE_VENDOR 0x0067
      0m 09.88s: got drive key
      0m 09.89s: got host key signature
      0m 09.89s: verified drive signature
      0m 09.89s: verified host signature
      0m 10.47s: sent host signature and key point
      0m 10.47s: got bus key
      0m 10.84s: got volume id
      0m 10.84s: got volume id mac
      0m 10.84s: volume id is correct
      0m 10.85s: got vid
      0m 10.96s: blu-ray DDACED1F8A7098A18B633CC8FFB31AE87B49CFEC
      0m 11.39s: cert BEE=0x00 same
      0m 13.07s: got agid 0
      0m 13.65s: sent host cert chal
      0m 13.69s: got drive cert chal
      0m 13.69s: BEC 0
      0m 13.69s: DRIVE_VENDOR 0x0067
      0m 13.88s: got drive key
      0m 13.88s: got host key signature
      0m 13.88s: verified drive signature
      0m 13.88s: verified host signature
      0m 14.46s: sent host signature and key point
      0m 14.47s: got bus key
      0m 14.48s: newer disc 20120404 expire 20000101
      0m 14.48s: failed to open 304

      Comment

        #4
        Try reinstalling v9.0.6.9. Make sure your internet connection is available.

        In the future, choose a title for your post that reflects the actual problem, such as "Discs won't open", etc.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment

          #5
          Ok, sorry for the mistake on the title. But it was all Blu-rays that I tried and I used the error that was displayed as the title name.

          I have two partitions on my PC and have just tried this on Windows 7 and it seems to work now( I tried both before). Still not working on Windows 8 though.

          I will just use Windows 7.

          Thank you for your help.

          Regards,

          Graham

          Comment

            #6
            That's one of many reasons why I'm sticking with Windows XP for the duration... I had so many problems with Windows 7 and 8 that I just went back to XP. It has it's problems too, but at least it's stable...

            Comment

              #7
              I'm having the same problem on Win XP, it started with Version 9.0.6.7, had to Fallback to 9.0.6.6.

              9.0.6.6 Works fine
              9.0.6.7 Wont work, getting error "Please Update"
              9.0.6.9 Wont work, getting error "Please Update"

              Until this gets resolved, I'm stuck at 9.0.6.6

              Comment

                #8
                I have just updated Windows 7 with the latest updates via windows updates and getting the same update software again.

                Could this be to do with an update to Windows?

                Regards,

                Graham

                Comment

                  #9
                  Working again in windows 7.

                  Comment

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