Other File to Mobile crash

[jg78]

OK, so I was trying to rip a DVD to Mobile, but I saw that there was no progress. I then ripped the DVD to a file and it worked perfectly. Now I was trying out the File to Mobile to try to put that movie I ripped into my iPod. However, whenever I choose the folder location and after it's starts reading the files in the folder, my DVDFab just stops working and tells me to close the program. Here is the description I obtained from the crash report:

================================================== =======
Problem signature:
Problem Event Name: BEX
Application Name: DVDFab.exe
Application Version: 7.0.3.0
Application Timestamp: 4bac72a0
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 071afafa
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
================================================== =======

I have Windows 7 Home Premium 64-bit.

Thank You

[AGJ]

The version of DVDFab you are using is old and outdated. Update to latest released version or latest beta. Here is link to latest released version DVDFab 7.0.9.3. Until you update and try again can not help you as we do not support old versions. If the update does not help read what is listed below and post all info mentioned to your next post reply

by
signals, Gregiboy and Complication

If you are posting about an operational problem with either the DVD to Mobile or File to Mobile option of DVD Fab, you will improve the speed and accuracy of the response by providing some information in the very first post that will be needed to assist you. Please have a look at the informational links in my signature below before reporting a problem as one of these may solve your problem.

Posts with all the requested information will be answered first.

First, make note of any error codes or messages that appear in popup boxes and put them in your post. Information on error codes that appear in the DVDFab UI are captured in one of the logs we request below.

DVDFab keeps logs of its activities that supply basic system information and can help pinpoint where and when an error happened and help pinpoint the cause. The default location for these logs on most Windows systems is:

C:\Documents and Settings\your username\My Documents\DVDFab\Log

The logs are simple text files that can be opened with Windows Notepad. If the size exceeds the forum’s attachment size limit, you may need to delete older entries or copy and paste the relevant ones into a new file.

dvdfab_process.log Attach if DVDFab crashes and the crash report window does not come up or complete correctly or if internal error codes appear in the DVDFab window (“Task Failed…”). Time stamped, most recent at the bottom.

dvdfab_internal.log Attach for all problems. Time stamped, most recent at the bottom. Please edit to include only the most recent or relevant log session.

Make sure that you are using good procedures. Recommendations can be found here.


This Information Is Required!!!

The DVDFab version number. We suggest that you make sure that you are least using the latest Official Release which can be found here and recommend that you also try the latest Beta Version which can be found here.

The nature of the problem.
The EXACT profile you used and any parameters within it that you may have changed.
If using a custom profile, please attach it to your post.
Whether this happens with all titles or just one.
Your operating system/CPU/memory configuration.
If you have made any recent changes to your OS or system hardware
If you have other DVD or BD software installed, particularly if recently added.

For File to Mobile, this additional information will speed resolution of the problem:


SOURCE FILE TYPE:
SOURCE VIDEO TYPE:
SOURCE VIDEO RESOLUTION:
SOURCE AUDIO TYPE:
DVDFab VERSION:
DVDFab PROFILE:
OUTPUT RESOLUTION:
OUTPUT CROP:
OUTPUT BITRATE:
OUTPUT PASSES:

Examples:
SOURCE FILE TYPE: MKV, AVI, VOB, etc
SOURCE VIDEO TYPE: H264, XVID, DIVX, MPEG
SOURCE VIDEO RESOLUTION: 1080p, 480i, 720x480, etc.
SOURCE AUDIO TYPE: AC3, MP3, AAC, etc.
DVDFab VERSION: 6.2.1.0 Beta
DVDFab PROFILE: generic.avi.xvid.audiocopy
OUTPUT RESOLUTION: Same as source
OUTPUT CROP: Auto
OUTPUT BITRATE: 1000
OUTPUT PASSES: 1

You can often use MediaInfo to get details of the source file.

[IPopov50]

================================================== =======
Problem signature:
Problem Event Name: BEX
Application Name: DVDFab.exe
Application Version: 7.0.3.0
Application Timestamp: 4bac72a0
Fault Module Name: StackHash_e98d

Please start with updating you DVDFab to current version

[jg78]

Well, I updated my DVDFab to 7.0.9.3 and it still crashed when trying to use the File to Mobile option.

Here is the "dvdfab_internal.log" ::


DVDFab 7.0.9.3 (2010/08/10 11:13:45)

0m 00.49s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 7.0.9.3 (2010/08/10 11:14:28)

0m 00.48s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 21.77s: detected dvd
0m 21.79s: drive G
0m 21.80s: dvd type 1
0m 21.80s: volume label MILENIO
0m 21.88s: detected dvd
0m 21.91s: drive G
0m 21.91s: dvd type 1
0m 21.91s: volume label MILENIO
0m 25.72s: got copyright 0 0
0m 25.83s: got udf/iso
0m 26.33s: got discinfo
0m 26.33s: pathplayer enabled
0m 26.97s: got dvdinfo


DVDFab 7.0.9.3 (2010/08/10 11:22:53)

0m 00.96s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 7.0.9.3 (2010/08/10 11:25:35)

0m 00.53s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1


DVDFab 7.0.9.3 (2010/08/10 11:25:50)

0m 00.54s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1








The "dvdfab_burn_vso.log"::


2010-08-10 11:33:54 ---- ******************** Log session stop 10-Aug 11:33:54.807 PID 1856********************
2010-08-10 11:33:51 Info Current Drive selected : 0:1:0 - Optiarc BD ROM BC-5500S4 1.Vb [D] (Ide)
2010-08-10 11:33:51 Info Using Advanced SPTI interface
2010-08-10 11:33:51 Info System default language : English (United States)
2010-08-10 11:33:51 Info User default language : English (United States)
2010-08-10 11:33:51 Info DLL Version : 4.0.11.473
2010-08-10 11:33:51 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-08-10 11:33:51 Info Version : 7, 0, 9, 3
2010-08-10 11:33:51 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-08-10 11:33:51 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-08-10 11:33:51 ---- ******************** Log session start 10-Aug 11:33:51.671 PID 1856********************


2010-08-10 11:25:51 ---- ******************** Log session stop 10-Aug 11:25:51.331 PID 3560********************
2010-08-10 11:25:38 Info Current Drive selected : 0:1:0 - Optiarc BD ROM BC-5500S4 1.Vb [D] (Ide)
2010-08-10 11:25:38 Info Using Advanced SPTI interface
2010-08-10 11:25:38 Info System default language : English (United States)
2010-08-10 11:25:38 Info User default language : English (United States)
2010-08-10 11:25:38 Info DLL Version : 4.0.11.473
2010-08-10 11:25:38 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-08-10 11:25:38 Info Version : 7, 0, 9, 3
2010-08-10 11:25:38 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-08-10 11:25:38 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-08-10 11:25:38 ---- ******************** Log session start 10-Aug 11:25:38.272 PID 3560********************


2010-08-10 11:13:58 ---- ******************** Log session stop 10-Aug 11:13:58.467 PID 3592********************
2010-08-10 11:13:49 Info Current Drive selected : 0:1:0 - Optiarc BD ROM BC-5500S4 1.Vb [D] (Ide)
2010-08-10 11:13:49 Info Using Advanced SPTI interface
2010-08-10 11:13:49 Info System default language : English (United States)
2010-08-10 11:13:49 Info User default language : English (United States)
2010-08-10 11:13:49 Info DLL Version : 4.0.11.473
2010-08-10 11:13:49 Info DLL : C:\Program Files (x86)\DVDFab 7\vso_hwe.dll
2010-08-10 11:13:49 Info Version : 7, 0, 9, 3
2010-08-10 11:13:49 Info ExeName : C:\Program Files (x86)\DVDFab 7\DVDFab.exe
2010-08-10 11:13:49 Info OS : Microsoft Windows 7 Home Premium (Build 7600)
2010-08-10 11:13:49 ---- ******************** Log session start 10-Aug 11:13:49.485 PID 3592********************


Here are the specs of my computer:
OS: Windows 7 Home Premium
CPU: Intel Core2Duo T6600 @ 2.20 GHz 2.20 GHz
RAM: 4.00 GB
System Type: 64-bit OS
Model: VAIO VGN-NW270F

I haven't changed anything of my OS. No new hardware installed either. All I now get is a form to fill out and a .zip file whenever I save the form.

[IPopov50]

Well, I updated my DVDFab to 7.0.9.3 and it still crashed when trying to use the File to Mobile option.

Here is the "dvdfab_internal.log" ::

0m 00.48s: option dvd2dvd 1 dvd2mobile 1 bluray2bluray 1 bd2mobile 1 file2mobile 1 filemover 1
0m 21.77s: detected dvd
0m 21.79s: drive G
0m 21.80s: dvd type 1
0m 21.80s: volume label MILENIO
0m 21.88s: detected dvd
0m 21.91s: drive G
0m 21.91s: dvd type 1
0m 21.91s: volume label MILENIO
0m 25.72s: got copyright 0 0
0m 25.83s: got udf/iso
0m 26.33s: got discinfo
0m 26.33s: pathplayer enabled
0m 26.97s: got dvdinfo

Your log shows DVD to X mode, not File to Mobile. Please explain.

[signals]

Please SEND the form instead of saving it so the developers can see it.

[jg78]

Your log shows DVD to X mode, not File to Mobile. Please explain.

I'm trying to use the "File to Mobile" feature. Here's what I'm doing (did):

1) Plugged in my external optical disk drive (it's faster for me that way)
2) Run DVDFab 7.0.9.3 and go for "DVD to File"
3) Insert the DVD, choose paths for input/output and clicked start
4) After it finished, I go for "File to Mobile" and select the one for my iPod
5) When I choose the file location and click the "Select Folder" button, the files are being read and then suddenly crashes. I've already sent the report BTW.

I've also tried to use the "DVD to Mobile" feature but when I click start, it apparently starts but then I notice how the fps that are being buffered lowers from 20.0 all the way to 00.0 and it never does anything!! It always stays at 0% and I have let it run for more than an hour.

I've tried these methods with both my external optical drive and my computer's optical drive, yet the results are the same (except for when ripping the DVD to a file, using the external drive is about 2x faster).

Now, I've used this program before with an XP and it worked fine. I had an older version of DVDFab and worked perfectly.

If you need any more info. I'll do my best to provide it.

Thank you!

[AGJ]

I'm trying to use the "File to Mobile" feature. Here's what I'm doing (did):

1) Plugged in my external optical disk drive (it's faster for me that way)
2) Run DVDFab 7.0.9.3 and go for "DVD to File"
3) Insert the DVD, choose paths for input/output and clicked start
4) After it finished, I go for "File to Mobile" and select the one for my iPod
5) When I choose the file location and click the "Select Folder" button, the files are being read and then suddenly crashes. I've already sent the report BTW.

I've also tried to use the "DVD to Mobile" feature but when I click start, it apparently starts but then I notice how the fps that are being buffered lowers from 20.0 all the way to 00.0 and it never does anything!! It always stays at 0% and I have let it run for more than an hour.

I've tried these methods with both my external optical drive and my computer's optical drive, yet the results are the same (except for when ripping the DVD to a file, using the external drive is about 2x faster).

Now, I've used this program before with an XP and it worked fine. I had an older version of DVDFab and worked perfectly.

If you need any more info. I'll do my best to provide it.

Thank you!

When you save the DVD to computer you only need to use the DVD to Mobile part. File to mobile is for converting a different mobile format to another format. As for the fps going to zero try resetting DMA and change A/V Codec to all Software.

If this suggestion does not work still then need you to post the current logs for that try

[jg78]

When you save the DVD to computer you only need to use the DVD to Mobile part. File to mobile is for converting a different mobile format to another format. As for the fps going to zero try resetting DMA and change A/V Codec to all Software.

If this suggestion does not work still then need you to post the current logs for that try

OK, I've reset the DMA in the DVDFab options but how do I change the A/V Codec from all Software? Which software? DVDFab only or all the video related software such as Windows Media PLayer, VLC, Quicktime, etc.?

Could you please explain? I'm not much of a tech savvy

Thanks!

[signals]

Please also tell us which version number of DVDFab you are using.

//Never mind, found it in your logs. You can set to all software in DVDFab Settings, click on the item that says A/V Codec, then use the dropdowns to set everything to
"software".