Problems with chapters in DVDFab 10

[jarjarjar]

I have noticed that chapters in MKV files that I rip in DVDFab 10 do not work when played through my Sony blu-ray player. Chapters in MKV files created in DVDFab 9 work just fine. Something seems to have changed in the way chapters are saved in version 10 compared to version 9. This never bothered me before because I just used DVDFab 9 instead. Now with macOS High Sierra coming out I have found out that DVDFab 9 will not work with that system (I am running a public beta of macOS 10.13) and I must use DVDFab 10. Chapters in MKV files that I make with DVDFab 10 actually lockup my Sony Blu-ray player when I try to play them and I have to force the power off on the unit and turn it back on again. Is there any way this problem with chapters can be fixed or do I just have to find software some place else to rip my Blu-ray disks?

[signals]

If you are selecting Preserve Chapters on the Advanced Settings page in Ripper they should work with most players. Please tell us which MKV profile you are using and attach a DVDFab internal log session from one of the conversions to a new post. If you do not have MediaInfo, please install it from here http://itunes.apple.com/app/mediainfo/id510620098 (there is a small fee) and scan one of the 'no-chapter' files and attach the report it generates to a post.

[jarjarjar]

If you are selecting Preserve Chapters on the Advanced Settings page in Ripper they should work with most players. Please tell us which MKV profile you are using and attach a DVDFab internal log session from one of the conversions to a new post. If you do not have MediaInfo, please install it from here http://itunes.apple.com/app/mediainfo/id510620098 (there is a small fee) and scan one of the 'no-chapter' files and attach the report it generates to a post.

Let me start off by saying that it doesn't matter which mkv profile I use (usually the standard mkv profile you offer or the 3D profile). Providing you with logs wouldn't do much good because it is a programing problem not a user problem. You need to check what is different between the coding you used in DvdFab 9 and compare it to DvdFab 10 and correct the problem in Dvdfab 10. By the way, I have a friend with the Windows version of DvdFab 10 and he has exactly the same problem on windows (chapters in DvdFab 10 will not work when played through Sony Blu-ray players, Chapters in DvdFab 9 always work).

[signals]

The logs have little to do with user problems and would help illuminate the problem for the developers, but of course you may choose not to supply it. A MediaInfo scan of one of the problem files might also be helpful.

[jarjarjar]

I found that the problems I was having with chapters wasn't with DVDfab 10. It was my blu-ray player. I have two Sony blu-ray players. Chapters created in mkv files with DVDfab 10 work in my newer Sony Blu-ray player, but don't work in the older Sony Blu-ray player. When I used DVDfab 9 Chapters worked in both players. I don't know what is different about how chapters are saved in DVDfab 10 compared to DVDfab 9, but something is different. I guess I will have to live with fact that my older blu-ray player is outdated.

[Mona]

Hi,

Please specify the model of your old and new Sony Blu-ray players.
And post dvdfab_internal.log file.

Regards,
Mona