No Video

[melrose]

I have just installed Media Player and I am having a strange problem. When playing any disk, Blu-Ray or DVD I get audio but no video that is until I select settings and then the video appears behind the settings screen as though the settings screen is transparent. I have reinstalled several times but still get the same result. Has anyone any ideas please?

[signals]

That is very strange. Please report your OS and version and some other things about your system (video card, DirectX version etc.).

[melrose]

System Details

Hi Signals

Sony Vaio VPCEC2SOE
Processor Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Memory (RAM) 8.00 GB
Graphics ATI Mobility Radeon HD 5470
Dedicated graphics memory 512 MB
Gaming graphics 3579 MB Total available graphics memory
Display adapter driver version 8.672.1.2000
Windows 7 Home Premium 64-bit
Primary monitor resolution 1600x900
DirectX 10

Thanks for your help.

[signals]

Thanks, the devs are checking this. I have not seen other posts with this problem, it's unusual.

[melrose]

Subtitles

Some additional observations to my original post, I have still got the video problem, I have tried several reinstalls but no change apart from I have only just turned subtitles on and these do show so the video is playing. I still can't see the video unless I select settings. I hope this helps.

[Westmonk]

I have just installed Media Player and I am having a strange problem. When playing any disk, Blu-Ray or DVD I get audio but no video that is until I select settings and then the video appears behind the settings screen as though the settings screen is transparent. I have reinstalled several times but still get the same result. Has anyone any ideas please?

I'm having the same problem too. I installed the latest version, played a mkv file and got audio, but no video.

[geilee]

I'm having the same problem too. I installed the latest version, played a mkv file and got audio, but no video.

Please describe in detail the steps,thanks!

[Simca]

Just downloaded and purchased the latest version of DVDFab media player and I'm having exactly the same issue with a blank screen and audio only. As the other posters have indicated, when I select the settings function the video is in the background. However, the player will show the video on some wmv files and one avi file (note these are low bit rate files). The player will not play MP4 files or any bluray disk. This is quite frustrating especially since I just purchased the player. I have a Dell desktop with an i7 860 CPU and ATI HD5700 series card. Please help.

[Simca]

I should have been a little more diligent, I just did an update on my ATI card and all is well now, thanks for a great product and especialy the Blu-ray Copy application. Keep up the good work. A satisfied customer and user.

[signals]

Thanks for the update. It is important to keep the video driver current.