Announcement

Collapse
No announcement yet.

can't play blue ray disc

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    can't play blue ray disc

    i'm new media player for mac buyer, but it doesn't work whatever blue ray disc, can't play and log out automatically!!

    P.S. I'm live in Hong Kong

    #2
    ninefinger,

    Does it play DVD discs OK? Please copy from the HS_Internal.log file a session where the Blu-ray playback fails and attach it to a post. The file is located at \(My) Documents\DVDFabPlayer\.. It is a text file that you can open with Notepad to read and edit.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment


      #3
      --DVDFab Media Player--

      -----------------------------------------------------------------------
      Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 5 2012 (SVN:Unknown)
      The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
      Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
      -----------------------------------------------------------------------
      special://masterprofile/hssettings.xml, Line 0
      Failed to open file
      Unable to load special://masterprofile/hssettings.xml, creating new special://masterprofile/hssettings.xml with default values
      Resetting settings
      DeleteFile - cant delete file </Users/KenWong/Documents/DVDFabPlayer/userdata/hssettings.xml>. trying lower case </users/kenwong/documents/dvdfabplayer/userdata/hssettings.xml>
      global locale set to C
      creating version table
      create addon table
      create addon index
      create addonextra table
      create addonextra index
      create repo table
      create addonlinkrepo table
      create disabled table
      create broken table
      ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
      Running the application...
      Start get sys number.
      GetBDFileInfo listen thread started.
      Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
      Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      Version is: 1031
      Product is: 3
      Connect type is: 1
      Times of connecting error is: 0
      Parse string is: OV:1031
      Parse string is: BV:
      ###Check license: result=1
      ###Check license: The version is correct and will get user's license info...
      ###Check license: trial first time trial use, has not activate it.
      Start get sys number.
      Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
      Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      Version is: 1031
      Product is: 3
      Connect type is: 0
      Times of connecting error is: 0
      Parse string is: 1200:1386513858
      Parse string result is: 1200 : 0.000000
      Parse string is: OV:1031
      Parse string is: BV:
      Parse string is: S:1a7efa834b76d4ffa96f914163be1655
      ###Check license: result=1
      ###Check license: The version is correct and will get user's license info...
      checkOption: user type is registered.
      ###Check license: registered user.
      opening drive D
      service name: IOBDServices
      device name: disk3, bsdid=3
      opened i/o
      got media type 15
      got max lba 22925343
      got disc type 20
      type Blu-ray BDMV
      volume label NEW MOON
      creating version table
      create bookmark table
      create settings table
      create stacktimes table
      create genre table
      create genrelinkmovie table
      create country table
      create countrylinkmovie table
      create movie table
      create actorlinkmovie table
      create directorlinkmovie table
      create writerlinkmovie table
      create actors table
      create path table
      create files table
      create tvshow table
      create directorlinktvshow table
      create actorlinktvshow table
      create studiolinktvshow table
      create episode table
      create tvshowlinkepisode table
      create tvshowlinkpath table
      create actorlinkepisode table
      create directorlinkepisode table
      create writerlinkepisode table
      create genrelinktvshow table
      create movielinktvshow table
      create studio table
      create studiolinkmovie table
      create musicvideo table
      create artistlinkmusicvideo table
      create genrelinkmusicvideo table
      create studiolinkmusicvideo table
      create directorlinkmusicvideo table
      create streaminfo table
      create episodeview
      create musicvideoview
      create movieview
      create sets table
      create setlinkmovie table
      create BDinfo table
      opening drive D
      service name: IOBDServices
      device name: disk3, bsdid=3
      opened i/o
      GetBDFileInfo:: get bdinfo guid=14674c0c-68cf-49f6-892d-76b87b7a4754
      got max lba 22925343
      got disc type 20
      aacs 1 bd+ 0
      got discinfo
      got bdmv
      Vendor: MATSHITA
      Product: BD-CMB UJ141AL
      Revision: 1.00
      Vendor specific: 10031100
      AACS version: 1
      Number of concurrent AGIDs: 1
      Supports bus encryption: NO
      Supports binding nonce generation: YES
      Supports Hybrid discs: NO
      got agid 3
      sent host cert chal
      got drive cert chal
      BEC 0
      DRIVE_VENDOR 0x0001
      got drive key
      got host key signature
      verified drive signature
      verified host signature
      sent host signature and key point
      got bus key
      got agid 3
      sent host cert chal
      got drive cert chal
      BEC 0
      DRIVE_VENDOR 0x0001
      got drive key
      got host key signature
      verified drive signature
      verified host signature
      sent host signature and key point
      got bus key
      got volume id
      got volume id mac
      volume id is correct
      got vid
      blu-ray 7234DDCCA707E4F3A92391BE7F42060C8DEB3E5E
      cert BEE=0x00 same
      D 9B293BDB
      got vuk
      got unit key 1
      got extended bdinfo
      opened blu-ray
      open bdfile FabDisc:/D:/NEW MOON took 00:11open bdfile FabDisc:/D:/NEW MOON took 00:11
      GetBDFileInfo:: get bdinfo guid=14674c0c-68cf-49f6-892d-76b87b7a4754


      --DVDFab Media Player--

      -----------------------------------------------------------------------
      Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 5 2012 (SVN:Unknown)
      The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
      Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
      -----------------------------------------------------------------------
      global locale set to C
      ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
      Running the application...
      Start get sys number.
      Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
      Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      Version is: 1031
      Product is: 3
      Connect type is: 0
      Times of connecting error is: 0
      Parse string is: 1200:1386513858
      Parse string result is: 1200 : 0.000000
      Parse string is: OV:1031
      Parse string is: BV:
      Parse string is: S:8e41620fbb194793094a96638ceae3ab


      --DVDFab Media Player--

      -----------------------------------------------------------------------
      Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 5 2012 (SVN:Unknown)
      The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
      Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
      -----------------------------------------------------------------------
      global locale set to C
      ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
      Running the application...
      Start get sys number.
      GetBDFileInfo listen thread started.
      Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
      Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      Version is: 1031
      Product is: 3
      Connect type is: 0
      Times of connecting error is: 0
      Parse string is: 1200:1386513858
      Parse string result is: 1200 : 0.000000
      Parse string is: OV:1031
      Parse string is: BV:
      Parse string is: S:4ee75e60f9cd30a515a884e7c7da115b
      ###Check license: result=1
      ###Check license: The version is correct and will get user's license info...
      checkOption: user type is registered.
      ###Check license: registered user.
      opening drive D
      service name: IOBDServices
      device name: disk3, bsdid=3
      opened i/o
      got media type 4
      got max lba 4051871
      got disc type 10
      type DVD-VIDEO
      volume label SAW_7


      --DVDFab Media Player--

      -----------------------------------------------------------------------
      Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 5 2012 (SVN:Unknown)
      The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
      Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
      -----------------------------------------------------------------------
      global locale set to C
      ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
      Running the application...
      GetBDFileInfo listen thread started.
      Start get sys number.
      Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
      Reg URL link is: https://www.dvdfabstore.com/auth/v2/
      Version is: 1031
      Product is: 3
      Connect type is: 0
      error curl post: Couldn't resolve host name
      error curl post: Couldn't resolve host name
      error curl post: Couldn't resolve host name
      Times of connecting error is: 2
      Get registration info failed, the return string is:
      connect to register server failed.

      Comment


        #4
        cannot play DVD too, only 1 second movie play and freeze, sounds going on but screen freeze ,also cannot logout and need to force power off my MAC.

        Comment


          #5
          --DVDFab Media Player--

          -----------------------------------------------------------------------
          Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 5 2012 (SVN:Unknown)
          The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
          Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
          -----------------------------------------------------------------------
          global locale set to C
          ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
          Running the application...
          Start get sys number.
          GetBDFileInfo listen thread started.
          Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
          Reg URL link is: https://www.dvdfabstore.com/auth/v2/
          Version is: 1031
          Product is: 3
          Connect type is: 0
          Times of connecting error is: 0
          Parse string is: 1200:1386513858
          Parse string result is: 1200 : 0.000000
          Parse string is: OV:1031
          Parse string is: BV:
          Parse string is: S:5f72d2bb1a9219139a88d2e4e40ebdd9
          ###Check license: result=1
          ###Check license: The version is correct and will get user's license info...
          checkOption: user type is registered.
          ###Check license: registered user.
          opening drive D
          service name: IOBDServices
          device name: disk3, bsdid=3
          opened i/o
          got media type 15
          got max lba 9521407
          got disc type 20
          type Blu-ray BDMV
          volume label AUGUST RUSH
          opening drive D
          service name: IOBDServices
          device name: disk3, bsdid=3
          opened i/o
          got max lba 9521407
          got disc type 20
          aacs 1 bd+ 0
          got discinfo
          got bdmv
          VideoInfoScanner: Starting scan ..
          VideoInfoScanner scan info for single file FabDisc:/D:/AUGUST RUSH
          Vendor: MATSHITA
          Product: BD-CMB UJ141AL
          Revision: 1.00
          Vendor specific: 10031100
          AACS version: 1
          Number of concurrent AGIDs: 1
          Supports bus encryption: NO
          Supports binding nonce generation: YES
          Supports Hybrid discs: NO
          got agid 3
          easy_aquire - Created session to http://moviedb.dvdfab.com
          sent host cert chal
          got drive cert chal
          BEC 0
          DRIVE_VENDOR 0x0001
          got drive key
          got host key signature
          verified drive signature
          verified host signature
          sent host signature and key point
          got bus key
          got agid 3
          sent host cert chal
          got drive cert chal
          BEC 0
          DRIVE_VENDOR 0x0001
          got drive key
          got host key signature
          verified drive signature
          verified host signature
          sent host signature and key point
          got bus key
          got volume id
          got volume id mac
          volume id is correct
          got vid
          blu-ray A4BF1BBBA8637C52E9E565ECB5860B1B3A028C2A
          cert BEE=0x00
          FillBuffer: curl failed with code 22
          CFileCurl::CReadState::Open, didn't get any data from stream.
          Run: Unable to parse web site
          GetDirectory - Error getting /Users/KenWong/Documents/DVDFabPlayer/cache/hssc_meta/
          GetDirectory - Error getting special://temp/hssc_meta/
          Scan file FabDisc:/D:/AUGUST RUSH :RESULT_OK.
          VideoInfoScanner: Finished scan. Scanning for video info took 00:04
          D DD3E18EE
          got vuk
          got unit key 1
          got extended bdinfo
          opened blu-ray
          open bdfile FabDisc:/D:/AUGUST RUSH took 00:07
          GetBDFileInfo:: get bdinfo guid=79c53875-165c-4d47-b7e1-689355cb5466

          Comment


            #6
            A new release 1032 is out. Please try it. If it doesn't fix your issue, please the hs_internal log under C:\Users\User name\Documents\DVDFabPlayer. Thanks.

            Comment


              #7
              --DVDFab Media Player--

              -----------------------------------------------------------------------
              Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 19 2012 (SVN:Unknown)
              The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
              Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
              -----------------------------------------------------------------------
              special://masterprofile/hssettings.xml, Line 0
              Failed to open file
              Unable to load special://masterprofile/hssettings.xml, creating new special://masterprofile/hssettings.xml with default values
              Resetting settings
              DeleteFile - cant delete file </Users/KenWong/Documents/DVDFabPlayer/userdata/hssettings.xml>. trying lower case </users/kenwong/documents/dvdfabplayer/userdata/hssettings.xml>
              global locale set to C
              creating version table
              create addon table
              create addon index
              create addonextra table
              create addonextra index
              create repo table
              create addonlinkrepo table
              create disabled table
              create broken table
              ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
              Running the application...
              Start get sys number.
              GetBDFileInfo listen thread started.
              Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
              Reg URL link is: https://www.dvdfabstore.com/auth/v2/
              Version is: 1032
              Product is: 3
              Connect type is: 1
              Times of connecting error is: 0
              Parse string is: OV:1032
              Parse string is: BV:
              ###Check license: result=1
              ###Check license: The version is correct and will get user's license info...
              ###Check license: trial first time trial use, has not activate it.
              Start get sys number.
              Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
              Reg URL link is: https://www.dvdfabstore.com/auth/v2/
              Version is: 1032
              Product is: 3
              Connect type is: 0
              Times of connecting error is: 0
              Parse string is: 1200:1386513858
              Parse string result is: 1200 : 0.000000
              Parse string is: OV:1032
              Parse string is: BV:
              Parse string is: S:33bfff4bc1bbc0f25d40a2a3f58c27d7
              ###Check license: result=1
              ###Check license: The version is correct and will get user's license info...
              checkOption: user type is registered.
              ###Check license: registered user.
              opening drive D
              service name: IOBDServices
              device name: disk3, bsdid=3
              opened i/o
              got media type 15
              got max lba 9521407
              got disc type 20
              type Blu-ray BDMV
              volume label AUGUST RUSH
              creating version table
              create bookmark table
              create settings table
              create stacktimes table
              create genre table
              create genrelinkmovie table
              create country table
              create countrylinkmovie table
              create movie table
              create actorlinkmovie table
              create directorlinkmovie table
              create writerlinkmovie table
              create actors table
              create path table
              create files table
              create tvshow table
              create directorlinktvshow table
              create actorlinktvshow table
              create studiolinktvshow table
              create episode table
              create tvshowlinkepisode table
              create tvshowlinkpath table
              create actorlinkepisode table
              create directorlinkepisode table
              create writerlinkepisode table
              create genrelinktvshow table
              create movielinktvshow table
              create studio table
              create studiolinkmovie table
              create musicvideo table
              create artistlinkmusicvideo table
              create genrelinkmusicvideo table
              create studiolinkmusicvideo table
              create directorlinkmusicvideo table
              create streaminfo table
              create episodeview
              create musicvideoview
              create movieview
              create sets table
              create setlinkmovie table
              create BDinfo table
              opening drive D
              service name: IOBDServices
              device name: disk3, bsdid=3
              opened i/o
              got max lba 9521407
              got disc type 20
              aacs 1 bd+ 0
              got discinfo
              got bdmv
              VideoInfoScanner: Starting scan ..
              VideoInfoScanner scan info for single file FabDisc:/D:/AUGUST RUSH
              Vendor: MATSHITA
              Product: BD-CMB UJ141AL
              Revision: 1.00
              Vendor specific: 10031100
              AACS version: 1
              Number of concurrent AGIDs: 1
              Supports bus encryption: NO
              Supports binding nonce generation: YES
              Supports Hybrid discs: NO
              got agid 3
              easy_aquire - Created session to http://moviedb.dvdfab.com
              sent host cert chal
              got drive cert chal
              BEC 0
              DRIVE_VENDOR 0x0001
              got drive key
              got host key signature
              verified drive signature
              verified host signature
              sent host signature and key point
              got bus key
              got agid 3
              sent host cert chal
              got drive cert chal
              BEC 0
              DRIVE_VENDOR 0x0001
              got drive key
              got host key signature
              verified drive signature
              verified host signature
              sent host signature and key point
              got bus key
              got volume id
              got volume id mac
              volume id is correct
              got vid
              blu-ray A4BF1BBBA8637C52E9E565ECB5860B1B3A028C2A
              cert BEE=0x00
              FillBuffer: curl failed with code 22
              CFileCurl::CReadState::Open, didn't get any data from stream.
              Run: Unable to parse web site
              GetDirectory - Error getting /Users/KenWong/Documents/DVDFabPlayer/cache/hssc_meta/
              GetDirectory - Error getting special://temp/hssc_meta/
              Scan file FabDisc:/D:/AUGUST RUSH :RESULT_OK.
              VideoInfoScanner: Finished scan. Scanning for video info took 00:04
              D DD3E18EE
              got vuk
              got unit key 1
              got extended bdinfo
              opened blu-ray
              open bdfile FabDisc:/D:/AUGUST RUSH took 00:10
              GetBDFileInfo:: get bdinfo guid=2934b59d-896b-4d16-b146-5ec42c54e59b
              open bdfile FabDisc:/D:/AUGUST RUSH took 00:00open bdfile FabDisc:/D:/AUGUST RUSH took 00:00
              GetBDFileInfo:: get bdinfo guid=2934b59d-896b-4d16-b146-5ec42c54e59b
              open bdfile FabDisc:/D:/AUGUST RUSH took 00:00
              GetBDFileInfo:: get bdinfo guid=2934b59d-896b-4d16-b146-5ec42c54e59b


              --DVDFab Media Player--

              -----------------------------------------------------------------------
              Starting FabStreamer, Platform: Mac OS X (12.2.1 x86_64). Built on Dec 19 2012 (SVN:Unknown)
              The executable running is: /Applications/DVDFab Media Player.app/Contents/MacOS/FabStreamer
              Log File is located: /Users/KenWong/Documents/DVDFabPlayer/HS_internal.log
              -----------------------------------------------------------------------
              global locale set to C
              ADDON: cpluff: 'Could not read plug-in directory /Users/KenWong/Documents/DVDFabPlayer/addons: No such file or directory'
              Running the application...
              Start get sys number.
              Serial number is: B8C39A3E-4FDA-5E85-8287-7760E2DCCC24
              Reg URL link is: https://www.dvdfabstore.com/auth/v2/
              Version is: 1032
              Product is: 3
              Connect type is: 0
              Times of connecting error is: 0
              Parse string is: 1200:1386513858
              Parse string result is: 1200 : 0.000000
              Parse string is: OV:1032
              Parse string is: BV:
              Parse string is: S:96768143638e55d96bef887f0d346117

              Comment


                #8
                it's still doesn't work.....i've paid but can't play any blue ray disc....!
                Last edited by CBR929; 12-22-2012, 06:52 PM. Reason: removed text

                Comment


                  #9
                  Hi ninefingerhk
                  I've edited your post, please watch the language.
                  Thanks
                  CBR929
                  Even if it's a little thing, do something for those who have need of help, something for which you get no pay but the privilege of doing it.


                  Setting Up ImgBurn and DVDFab to work together

                  Tips for Posting DVDFab Logs in the Forum

                  Comment


                    #10
                    Anyone can help me?

                    Comment


                      #11
                      Sorry, I'm a PC. Your log does not look right, but it may be normal for Mac. One of the QA Team will need to check this for you I think.
                      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
                      Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

                      Comment


                        #12
                        Hi ninefingerhk,
                        Please delete the DVDFabPlayer folder under /Users/user name/Documents. Launch Player, register again and try other discs. It's may be the special disc(AUGUST RUSH
                        ), which causes this issue.

                        Comment


                          #13
                          i've try anyway, it's still can't play entire blue ray disc.....OMG

                          Comment


                            #14
                            i give up to try again coz it's really doesn't work, already buy other brand of player and work well, thx all!

                            Comment


                              #15
                              You give up too easily.
                              Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
                              Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

                              Comment

                              Working...
                              X