DVDFab Forum - crushing in the middle of the movie

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  • crushing in the middle of the movie

    3 time (different time) the the player was crushing in the middle of the movie,
    this is from event viewer:

    02/02/2018 01:53:35
    Faulting application name: DVDFab Player 5.exe, version: 5.0.0.6, time stamp: 0x5a72c21a
    Faulting module name: ntdll.dll, version: 10.0.16299.192, time stamp: 0x16e7ff7f
    Exception code: 0xc0000374
    Fault offset: 0x000da8b9
    Faulting process id: 0x3284
    Faulting application start time: 0x01d39bb5bff4312b
    Faulting application path: C:\Program Files (x86)\DVDFab Player 5\DVDFab Player 5.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: df84bede-a8f3-4b7f-91f5-c772a9dcc1bf
    Faulting package full name:
    Faulting package-relative application ID:

    i looked on DVDFab Player 5\Log folder but i don't see any event that was written on this time ..

    i didn't watch any other movie on Blu-ray lately so i cant tell if its happens on other movies.



  • #2
    Hello,

    Please do a complete uninstall of DVDFab Player 5, download a fresh installer from http://www.dvdfab.cn/download.htm and install it to try again. If still have problem, please specify the movie you have problem with, also, please give other movies a try and post the latest log file.

    Regards,
    mona
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

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    • #3
      I believe this is a Win10 issue, I can't reproduce it on Win7.
      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers.............

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