DVDFab Forum - DVDFab Player 5.0.0.6 - No Sound

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  • DVDFab Player 5.0.0.6 - No Sound

    After updating to current version I have no audio on playback of files. I'm able to play same files on DVDFab Media Player 3 which is still on my PC. Any ideas on how to correct as I tried everything available in app to correct w/o success.

  • #2
    Did the previous v5.0.0.5 work correctly for you?
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers.............

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    • #3
      Originally posted by fvigo1128 View Post
      After updating to current version I have no audio on playback of files. I'm able to play same files on DVDFab Media Player 3 which is still on my PC. Any ideas on how to correct as I tried everything available in app to correct w/o success.
      Hello,

      How do you connect your PC to the receiver? Via HDMI? Also, what is brand and model of the receiver?

      Please take a screenshot of the audio settings window of Player 5, and send it to us.

      We need the log file of Player 5 as well, please check my sig for the default path.

      Regards,
      mona
      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
      For Mac: Finder>Documents>DVDFab11>Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
      For Mac: Finder>Documents>DVDFab Player 5>Log

      Guide for adding attachments in a post
      --Please use attachment button to attach your most recent log files.

      Comment


      • #4
        The Fab Media Player has to be the default media player to get sound.
        Last edited by Chameleon; 02-06-2018, 06:57 PM.
        Intel i7 5960X Extreme
        Asus X99 Sabertooth
        32 gbs of Corsair Dual Channel Memory@2133mhz
        Samsung 1TB 850 Pro, Samsung F3 1TB
        Swiftech H20-320 Edge Kit Cooler
        Windows 10 64 bit Pro
        Corsair AX 1200iW PSU
        Asus Bluray Drive + 2 BenQ opticals
        Corsair Obsidian 800D Case


        IF YOU DO NOT UNDERSTAND WHAT YOU READ, PLEASE GO BACK AND READ WHAT YOU UNDERSTAND

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        • #5
          Originally posted by Chameleon View Post
          The Fab Media Player has to be the default media player to get sound.
          Hello Chameleon,

          Do you mean that with same movie source, same Player 5 settings and on the same PC, as long as you set DVDFab Media Player as the default player for playback, you will get sound?

          Regards,
          mona
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

          Comment


          • #6
            Problem solved, I have reverted to older version 5003.Thanks for your help

            Comment


            • #7
              Originally posted by Mona View Post

              Hello Chameleon,

              Do you mean that with same movie source, same Player 5 settings and on the same PC, as long as you set DVDFab Media Player as the default player for playback, you will get sound?

              Regards,
              mona
              Yes
              Intel i7 5960X Extreme
              Asus X99 Sabertooth
              32 gbs of Corsair Dual Channel Memory@2133mhz
              Samsung 1TB 850 Pro, Samsung F3 1TB
              Swiftech H20-320 Edge Kit Cooler
              Windows 10 64 bit Pro
              Corsair AX 1200iW PSU
              Asus Bluray Drive + 2 BenQ opticals
              Corsair Obsidian 800D Case


              IF YOU DO NOT UNDERSTAND WHAT YOU READ, PLEASE GO BACK AND READ WHAT YOU UNDERSTAND

              Comment


              • #8
                Originally posted by Chameleon View Post

                Yes
                Hello Chameleon,

                Thank you for your reply. I do not reproduce this problem. It gets sound no matter Player 5 is the default player or not on my PC.

                Regards,
                mona
                DVDFab log default location:
                For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                For Mac: Finder>Documents>DVDFab11>Log

                DVDFab Player 5:
                For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                For Mac: Finder>Documents>DVDFab Player 5>Log

                Guide for adding attachments in a post
                --Please use attachment button to attach your most recent log files.

                Comment


                • #9
                  Originally posted by BLOODYPEST View Post
                  Problem solved, I have reverted to older version 5003.Thanks for your help
                  Hello BLOODYPEST,

                  Please take screenshot and show us the audio settings of Player V5003 and the one from V5006 and post the two screenshots here, thank you.

                  Also, what are you playing? Please post the Player 5 log file.

                  Regards,
                  mona
                  DVDFab log default location:
                  For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                  For Mac: Finder>Documents>DVDFab11>Log

                  DVDFab Player 5:
                  For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                  For Mac: Finder>Documents>DVDFab Player 5>Log

                  Guide for adding attachments in a post
                  --Please use attachment button to attach your most recent log files.

                  Comment


                  • #10
                    Originally posted by signals View Post
                    Did the previous v5.0.0.5 work correctly for you?
                    No the previous version didn't have any sound. Currently using version 5.0.0.8. I also have the older version DVDFab Media Player 3.2.0.1 which still works.

                    UPDATE - Removed Cyberlink PowerDVD since I was no longer using, restarted and decided to compare audio settings on 3.2.0.1 against 5.0.0.8 and that's when I saw the differences. Once the settings were changed to matched it started working.
                    Last edited by fvigo1128; 04-01-2018, 02:11 AM.

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