To those who may be concerned,
The original plan for the new features added in the Passkey 9 was intended for a brand new product, in which case, both paid customers and non-paid users will have to buy if they are interested. The reason for this is simply due to the fact that those new features cost us huge R&D effort, plenty of time, considerable amount of investment on buying new corporation level servers and the enhanced security measures to keep the data on those servers absolutely safe from any potential harm. But on the second thought, we decided to pack those new features into the Passkey 9, so as to honor the existing customers, especially those lifetime license owners, and to keep their budgets down, at the cost of our minimized marginal profit.
However, to those lifetime license owners whose licenses were sent as free gifts or obtained during our previous giveaway campaigns, we can no longer offer free upgrade because we’ve handed out a huge number of free licenses in the past few years, millions of perhaps, which equals almost a third of our paid users. That’s why we finally decided to offer 30% deep discount to this proportion of our lifetime users, which has already left us at no profit at all.
So, we sincerely hope you can understand our situation, and we still hope to offer top-level products and better service to all our customers in the years to come.
From DVDFab Team
The original plan for the new features added in the Passkey 9 was intended for a brand new product, in which case, both paid customers and non-paid users will have to buy if they are interested. The reason for this is simply due to the fact that those new features cost us huge R&D effort, plenty of time, considerable amount of investment on buying new corporation level servers and the enhanced security measures to keep the data on those servers absolutely safe from any potential harm. But on the second thought, we decided to pack those new features into the Passkey 9, so as to honor the existing customers, especially those lifetime license owners, and to keep their budgets down, at the cost of our minimized marginal profit.
However, to those lifetime license owners whose licenses were sent as free gifts or obtained during our previous giveaway campaigns, we can no longer offer free upgrade because we’ve handed out a huge number of free licenses in the past few years, millions of perhaps, which equals almost a third of our paid users. That’s why we finally decided to offer 30% deep discount to this proportion of our lifetime users, which has already left us at no profit at all.
So, we sincerely hope you can understand our situation, and we still hope to offer top-level products and better service to all our customers in the years to come.
From DVDFab Team
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