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    "Fallen" won't open

    Passkey won't open "Fallen." I put in another blu ray and it opened just fine. I can't find any other issues on the forum for this disc. Any suggestions? I just did the update as well.

    #2
    You should try cleaning the disc first thing, window cleaner and a lint free cloth usually does the trick for me.
    How to post the internal log


    Things should be made as simple as possible, but no simpler.
    Albert Einstein

    Comment


      #3
      If the cleaning does not help, attach the Passkey internal log to a post. Instructions for this are linked in my sig, below. There are at least 3 movies with this same title. Please tell us which (1,2 or 3 or other) that you have.
      Click image for larger version

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      Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
      Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

      Comment


        #4
        I always clean them first so that isn't the issue. Here is the log. My movie is #2. Thanks!

        3119m 00.86s: opening drive F
        3119m 00.86s: opened i/o
        3119m 00.88s: got media type 15
        3119m 08.21s: got max lba 9956415
        3119m 21.92s: got disc type 20
        3119m 21.97s: type Blu-ray BDMV
        3119m 21.97s: volume label Disc
        3119m 21.99s: bd set region ?
        3119m 22.05s: opening drive F
        3119m 22.05s: opened i/o
        3119m 22.41s: got max lba 9956415
        3119m 32.52s: got disc type 20
        3119m 32.60s: internal path F:/BDMV/
        3119m 43.97s: aacs 0 bd+ 0
        3120m 11.27s: error: bdinfo BDInfo_PlayList 102 79
        3120m 14.57s: exception when getting bdinfo BDInfo_PlayList 102 79
        3120m 14.59s: failed to open 0

        Comment


          #5
          Thanks for the feedback. Since your log session is incomplete, please tell us which version of Passkey you are using and the disc ID, which should also be in the log somewhere.
          Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
          Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

          Comment


            #6
            3119m 00.86s: opening drive F
            3119m 00.86s: opened i/o
            3119m 00.88s: got media type 15
            3119m 08.21s: got max lba 9956415
            3119m 21.92s: got disc type 20
            3119m 21.97s: type Blu-ray BDMV
            3119m 21.97s: volume label Disc
            3119m 21.99s: bd set region ?
            3119m 22.05s: opening drive F
            3119m 22.05s: opened i/o
            3119m 22.41s: got max lba 9956415
            3119m 32.52s: got disc type 20
            3119m 32.60s: internal path F:/BDMV/
            3119m 43.97s: aacs 0 bd+ 0
            3120m 11.27s: error: bdinfo BDInfo_PlayList 102 79
            3120m 14.57s: exception when getting bdinfo BDInfo_PlayList 102 79
            3120m 14.59s: failed to open 0
            Hi,

            From the log file, the disc does not have the protection. And seems like that there is a little problem with the Blu-ray structure.

            BTW, how do you get the disc? It's the copied disc or the original disc?

            Thanks!

            Wilson
            Please post your logs the default location is:
            For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
            For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
            Please use attachment button and attach your most recent, Internal log and post right here.
            If it's the burning issue, please also attach burn log.

            Thanks!

            Comment


              #7
              This is an original disc. I have version 9.2.2.6, just updated a few days ago. I ran it through Passkey again and compared the log to another blu ray. I see a disc type and Passkey version listed in that log but it does not come up with this disc. What I sent is the entire log. DVD Fab 10 won't open it either. It appears 123Copy DVD is opening it however. Trying to save it as an ISO image now.

              Comment


                #8
                Hi,

                Please copy out all the files from the original disc except the *.m2ts files (please zip them) and attach the .zip file here, thanks!

                Wilson
                Please post your logs the default location is:
                For DVDFab 13: C:\Users\User Name\My Documents\DVDFab\DVDFab13\Log
                For StreamFab: C:\Users\User Name\My Documents\DVDFab\StreamFab\log
                Please use attachment button and attach your most recent, Internal log and post right here.
                If it's the burning issue, please also attach burn log.

                Thanks!

                Comment

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