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  • Issue with various UHD Blu-Rays

    Hi,

    From my understanding, DVDFab uses DeUHD's underlying tech to decode UHD Blu-Rays. I recently bought the Italian versions of the complete Harry Potter Collection, and also the Christopher Nolan Collection. The discs inside are identical to the UK releases (including all the BBFC logos and whatnot), and my drive is recognising the discs and showing me the content, but none of them are opening with DVDFab despite having been supported by DeUHD for months.

    Has anyone else noticed this? Should I contact DeUHD about it?

    Many thanks.

  • #2
    Hi,

    Did you get the warning message said that the disc does not support yet?

    Please post the log file and upload the AACS directory here, thanks!

    Wilson
    Please post your logs the default location is:
    For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
    For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
    For Mac: /User/User name/Documents/DVDFab10/Log
    Please use attachment button and attach your most recent, Internal log and post right here.
    If it's the burning issue, please also attach burn log.

    Thanks!

    Comment


    • #3
      Hi again,

      Yeah, for all of these films I get the "Oops! This disc is not supported yet. Please try again at a later time." message.

      I enclose the log file.

      I'm afraid I'm having difficulty uploading the AACS directories here (I think due to their size). I've uploaded a .zip file and I provide a link below - could you let me know when I can delete this to free up my storage space?

      Many thanks.


      AACS: https://drive.google.com/open?id=1QM...DmR1jrTwCpTmdK
      Attached Files

      Comment


      • #4
        Hi,

        Please try all the discs except Interstellar and The Dark Knight.

        Thanks!

        Wilson
        Please post your logs the default location is:
        For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
        For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
        For Mac: /User/User name/Documents/DVDFab10/Log
        Please use attachment button and attach your most recent, Internal log and post right here.
        If it's the burning issue, please also attach burn log.

        Thanks!

        Comment


        • #5
          Hi - I can confirm that all 13 of the films you asked me to try (the Harry Potter collection and the Christopher Nolan films apart from the two you listed) work perfectly now.

          Many thanks indeed - I look forward to the other two joining them at some point!

          Comment


          • #6
            Hi,

            Forgot to tell you that Interstellar and The Dark Knight are supported now.

            Wilson
            Please post your logs the default location is:
            For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
            For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
            For Mac: /User/User name/Documents/DVDFab10/Log
            Please use attachment button and attach your most recent, Internal log and post right here.
            If it's the burning issue, please also attach burn log.

            Thanks!

            Comment


            • #7
              That's excellent news - thank you so much!

              Comment


              • #8
                Predator 1-2 log file
                Attached Files

                Comment


                • #9
                  Originally posted by wshooter View Post
                  Predator 1-2 log file
                  Please try again and tell me the result, thanks!

                  Wilson
                  Please post your logs the default location is:
                  For DVDFab9_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab9\Log
                  For DVDFab10_Win7 & Win8 C:\Users\User Name\My Documents\DVDFab10\Log
                  For Mac: /User/User name/Documents/DVDFab10/Log
                  Please use attachment button and attach your most recent, Internal log and post right here.
                  If it's the burning issue, please also attach burn log.

                  Thanks!

                  Comment


                  • #10
                    About Issue with various UHD Blu-Rays I just bought the In the heart of the sea and am having trouble backing it up to file. Here is the log. Any help is appreciated
                    Attached Files

                    Comment


                    • #11
                      Originally posted by wshooter View Post
                      About Issue with various UHD Blu-Rays I just bought the In the heart of the sea and am having trouble backing it up to file. Here is the log. Any help is appreciated
                      Hello wshooter,

                      Please open the original movie disc in Windows Explorer, copy the AACS folder out of the disc and then zip and upload it here.

                      Also, please supply the URL where we can get the same movie disc, thank you in advance.

                      Regards,
                      Mona
                      DVDFab log default location:
                      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                      For Mac: Finder>Documents>DVDFab11>Log

                      DVDFab Player 5:
                      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                      For Mac: Finder>Documents>DVDFab Player 5>Log

                      Guide for adding attachments in a post
                      --Please use attachment button to attach your most recent log files.

                      Comment


                      • #12
                        i keep getting an error, not sure if going through. no biggie tho. :-)

                        Comment


                        • #13
                          How large is the zip file?
                          Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................ Guide: Using Images in Posts

                          Comment


                          • #14
                            10mb
                            just tried again

                            Comment


                            • #15
                              10MB is too large for attaching in the forum, I will send you alternate upload instructions in a PM.
                              Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................ Guide: Using Images in Posts

                              Comment

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