DVDFab Forum - Blue screen on Windows 10 + DVD

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Blue screen on Windows 10 + DVD

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    Passkey v9.4.0.9 Blue screen on Windows 10 + DVD

    When scanning the US disc for New Girl: The Final Season, the decryption process completes. But when trying to read the meta data (not even the video stream) the system crashes with a blue screen: UNEXPECTED_KERNEL_MODE_TRAP

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffffbe0003bd5e70, 0xffff9b0b427e0ff0, 0xfffff8041d650c84). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4ca73683-484d-427e-85fe-0addc8f8d223.

    #2
    I have just had exactly the same error (bluescreen with "kernel mode trap" message) while trying to copy a PAL format disc. Passkey was previously working fine; however, I did apply the latest Windows update yesterday (KB4023057), and I wonder if this is causing the problem with Passkey?

    Comment


      #3
      Hello, please attach the Passkey log file first, thanks.
      DVDFab log default location:
      For Windows: C:\Users\User Name\Documents\DVDFab11\Log
      For Mac: Finder>Documents>DVDFab11>Log

      DVDFab Player 5:
      For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
      For Mac: Finder>Documents>DVDFab Player 5>Log

      Guide for adding attachments in a post
      --Please use attachment button to attach your most recent log files.

      Comment


        #4
        I can’t duplicate this.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment


          #5
          My Passkey log included. Not sure what you need so I have included everything relevant.

          Just to clarify: Passkey analyses the disc with no problems. It's only when I start to copy files from the physical disc to another folder that Windows bluescreens.
          Attached Files

          Comment


            #6
            Not sure if this "latest Windows update (KB4023057)" is related, we will check, please wait. Thanks.
            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab11\Log
            For Mac: Finder>Documents>DVDFab11>Log

            DVDFab Player 5:
            For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
            For Mac: Finder>Documents>DVDFab Player 5>Log

            Guide for adding attachments in a post
            --Please use attachment button to attach your most recent log files.

            Comment

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