Announcement

Collapse
No announcement yet.

Blue screen on Windows 10 + DVD

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Blue screen on Windows 10 + DVD

    When scanning the US disc for New Girl: The Final Season, the decryption process completes. But when trying to read the meta data (not even the video stream) the system crashes with a blue screen: UNEXPECTED_KERNEL_MODE_TRAP

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000000000008, 0xffffbe0003bd5e70, 0xffff9b0b427e0ff0, 0xfffff8041d650c84). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4ca73683-484d-427e-85fe-0addc8f8d223.

    #2
    I have just had exactly the same error (bluescreen with "kernel mode trap" message) while trying to copy a PAL format disc. Passkey was previously working fine; however, I did apply the latest Windows update yesterday (KB4023057), and I wonder if this is causing the problem with Passkey?

    Comment


      #3
      Hello, please attach the Passkey log file first, thanks.

      Comment


        #4
        I can’t duplicate this.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment


          #5
          My Passkey log included. Not sure what you need so I have included everything relevant.

          Just to clarify: Passkey analyses the disc with no problems. It's only when I start to copy files from the physical disc to another folder that Windows bluescreens.
          Attached Files

          Comment


            #6
            Not sure if this "latest Windows update (KB4023057)" is related, we will check, please wait. Thanks.

            Comment

            Working...
            X