DVDFab Forum - 4k Conversions Not Working

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  • 4k Conversions Not Working

    I haven't been able to do any 4k conversions in the past few versions of the software. The conversion starts and says it's processing, but nothing actually happens. My normal non-4k conversions appear to be still working fine.

  • #2
    Please attach the DVDFab internal log session from one of these.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers.............

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    • #3
      Here's the log from one I just tried. I let it go for 6 minutes of it sitting there doing nothing before I cancelled it.
      Attached Files

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      • #4
        Originally posted by wraith1385 View Post
        Here's the log from one I just tried. I let it go for 6 minutes of it sitting there doing nothing before I cancelled it.
        Did you try other video sources for the conversion?
        From your log file, you were trying to convert: F:\Torrents\CouchPotato\Iron Man 2 (2010)\Iron Man 2.mkv, please use Mediainfo to analyze the source file and post the analysis result here.
        Also, please post the fabcheck_internal.log file.

        If this problem only happened to this specific one, we will need the source video.
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

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        • #5
          This is not the only file that this has happened with. It's happened with 3 different 4k files. Mediainfo analysis and fabcheck_internal log attached.
          Attached Files

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          • #6
            Hello, we cannot reproduce the issue of converting 4K videos to profile(MP4.4K), please update to the latest version to try again.
            If got the same issue, please feedback with the latest log file.
            Also, please upload this file Iron Man 2 (2010)\Iron Man 2.mkv to our FTP to help check it out. FTP info has been sent to your PM, please kindly check, thanks.
            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab11\Log
            For Mac: Finder>Documents>DVDFab11>Log

            DVDFab Player 5:
            For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
            For Mac: Finder>Documents>DVDFab Player 5>Log

            Guide for adding attachments in a post
            --Please use attachment button to attach your most recent log files.

            Comment

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