[Solved] Unknown Error

[Mudmover]

This has happened a couple of times today. While 'analyzing' the disc (Blu-Rays) and Accessing DVDFab Cloud Server, after a couple of minutes an 'Unknown Error' is generated.

I'm guessing the server is down. It did come back this afternoon, but I guess, with the time change, it's unlikely to come back again this evening?

TIA

[signals]

The people that fix it are in China, where it is 0445 as I type this, they should be back in the office in about 5 hours. This type of issue is most often an internet problem that fixes itself, so try again in a bit.

[jonboy1969]

I am getting the same Error. DVDFab Analysing the Blu-Ray. Then Accessing DVDFab Cloud Server, please wait.....
Here is my log file.
DVDFab 12.0.0.3 (2020/12/03 15:16:51) (X64)

2020.12.03-15:16:51: Init Public log: enabled.
2020.12.03-15:16:51: Init Private log: finish.
2020.12.03-15:16:51: App info: 2020-10-17
2020.12.03-15:16:51: App info: 12.0.0.3 12003 Official
2020.12.03-15:16:51: Init CrashReportSettings: enabled.
2020.12.03-15:16:51: Init DVDInfo_Log: enabled.
2020.12.03-15:16:51: app info: compiled time Oct 16 2020 19:11:09
2020.12.03-15:16:51: code page is 0
2020.12.03-15:16:51: app args: count 4,arg 0:C:\Program Files\DVDFab\DVDFab 12\DVDFab64.exe,arg 1:/install,arg 2:/add_plan,arg 3:/new,
2020.12.03-15:16:51: Init Qt_Log: disabled.
2020.12.03-15:16:51: Profile Manager :: Begin Load Profile
2020.12.03-15:16:52: Profile Manager :: End Load Profile
2020.12.03-15:16:52: SUCCEED: IServerService WebServer Init succeed.
2020.12.03-15:16:52: SUCCEED: IServerService MediaLibrary Init succeed.
2020.12.03-15:16:52: Qt Translator file load success
2020.12.03-15:16:52: App info: client type 58.
2020.12.03-15:16:52: Init process: Transfer settings successful.
2020.12.03-15:16:52: warning: MyPlay: invalid gpu detect handle
2020.12.03-15:16:52: GPU check: GPUAccelerate-0X0
2020.12.03-15:16:52: GPU check: GPUAccelerate setting-0X0, 0X0
2020.12.03-15:16:52: GPU check: CUDA cap-0X0
2020.12.03-15:16:52: GPU check: Support coreavc decode-0
2020.12.03-15:16:52: GPU check: Lighting shrink status-0, 0
2020.12.03-15:16:52: Init process: Load config successful.
2020.12.03-15:16:52: Server check: Set current server 0.
2020.12.03-15:16:52: Init process: Windows os type is 64bit System Windows 10 Build 18363.
2020.12.03-15:16:52: Init process: appUuidForLastRun=ea6f41bc-031e-4220-bd61-eec3a4fd30ad, appUuidForThisRun=a7e7604f-47c4-40cb-a02d-77ef06815d1a
2020.12.03-15:16:52: Init process: command line in is /install /add_plan /new
2020.12.03-15:16:53: Init process: install process.
2020.12.03-15:16:53: Exit process: over
2020.12.03-15:17:14:

[Mudmover]

The people that fix it are in China, where it is 0445 as I type this, they should be back in the office in about 5 hours. This type of issue is most often an internet problem that fixes itself, so try again in a bit.

Thanks Signals - it does indeed seem to have sorted itself out again.

[signals]

Mudmover Hope it stays that way!

jonboy1969 please don’t put logs in the message area of a post. Extra work for the staff extracting then and distributing them to developers which delays a solution. Please see the link in my sig about supplying logs (below). Hope the problem is cleared up for you also.