Originally posted by oldManInFL
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LiveUpdate fails updating DVDFab 12 (x64) from 12.0.6.1 to 12.0.6.4
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PLEASE can this issue be fixed? Still broken at version 12.0.6.8. The log file is clearly reporting MD5 inconsistency errors
"The file's MD5 is inconsistent!, file=C:\Users\[user name]\Documents\DVDFab\DVDFab12\Temp\update\unzipTemp\L iveUpdate.exe, md5=PTàâ"
Another log file attached, please open it and read the errors. :-(
Attached Files
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Originally posted by oldManInFL View PostFYI, updates from within StreamFab do work! The problem appears before the prompt by Windows to allow for the update to process.Last edited by Mackspower; 04-15-2022, 12:49 AM.
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Originally posted by Mackspower View PostPLEASE can this issue be fixed? Still broken at version 12.0.6.8. The log file is clearly reporting MD5 inconsistency errors
"The file's MD5 is inconsistent!, file=C:\Users\[user name]\Documents\DVDFab\DVDFab12\Temp\update\unzipTemp\L iveUpdate.exe, md5=PTàâ"
Another log file is attached, please open it and read the errors. :-(
The developer wants to remote access your PC to check it out. Please let me know If you are willing to do that.
Please contact me through Online chat regarding the remote access, the online chat is available Monday to Friday, time zone UTC +8.
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Originally posted by Mona View Post
The MD5 inconsistency errors were because the MD5 file in your installer is not the same as the one we released.
The developer wants to remote access your PC to check it out. Please let me know If you are willing to do that.
Please contact me through Online chat regarding the remote access, the online chat is available Monday to Friday, time zone UTC +8.
I am only using the OTA updates or directly downloading the off-line installer. If the hashes don't match, isn't that a source issue? Anyway, happy to help but no remote connections.
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Originally posted by Mackspower View Post
Hello - no, I do not want to allow remote access to my computer. However, I would be happy to provide whatever logs, zipped directories etc, the developer would need.
I am only using the OTA updates or directly downloading the off-line installer. If the hashes don't match, isn't that a source issue? Anyway, happy to help but no remote connections.
So the suggestion here is to do a complete uninstall of DVDFab 12, maybe use a third-party tool like CCleaner to remove all related files, and then download a fresh offline version from our website to see if the issue can be fixed in the future version.
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Originally posted by Mona View Post@oldManInFL and @rdgrimes
The developer checked your log files and in both of your cases, the Plcore.dll got changed which resulted in the online update failure.
And the developer suspected that your installer before the update was not from DVDFab website.
Do you still recall where you download it? If yes, please offer us more info, so that we can get the same one to try to duplicate the issue, so as to correct it.
Thank you for your cooperation again.
Anyways, doing a full uninstall and fresh install seems to have resolved this, for now.
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