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    #1

    StreamFab for Windows Unable to connect to streamfab account and can't use it

    Hi, I have purchased a license and installed the streamfab 6.2.0.2 application.
    but when I want to log in myself to my stremyfab account to have the license activated, it doesn't work. It can't access to the server.
    So I can't use it...
    i deactivated firewalls.... tried to re install3d several times and I even tried on 2 different computers and same thing...
    I tried the android app and here I could log in.
    any solution?
    Click image for larger version Name: image001.png Views: 836 Size: 10.5 KB ID: 452336

    Here after logs extract
    2024:10:28-10:08:16 0x000006dc [Log]: error curl post: Couldn't connect to server

    2024:10:28-10:08:17 0x000041ac [Log]: error curl post: Couldn't connect to server

    2024:10:28-10:08:19 0x000042a0 [Log]: error curl post: Timeout was reached

    2024:10:28-10:08:39 0x000042a0 [Log]: error curl post: Timeout was reached

    2024:10:28-10:08:40 0x000041ac [Log]: error curl post: Couldn't connect to server

    2024:10:28-10:08:42 0x000006dc [Log]: error curl post: Couldn't connect to server

    2024:10:28-10:08:54 0x000042a0 [Log]: error curl post: Couldn't connect to server

    2024:10:28-10:08:54 0x000042a0 [Log]: Connect test Failed.


    Tags: None
    #2
    Run this in the command prompt as a test:

    ping web-backend-us.dvdfab.cn

    Otherwise check your \Windows\System32\drivers\etc\hosts​
    and/or disable proxy/vpn if used
    • Likes 1

    Comment

      #3
      Originally posted by Germania View Post
      Run this in the command prompt as a test:

      ping web-backend-us.dvdfab.cn

      Otherwise check your \Windows\System32\drivers\etc\hosts​
      and/or disable proxy/vpn if used
      The guy above didn't authorize his account, so he is getting that message. He must be new here.
      Programmer in Python, Java, JavaScript, Swift, PHP, SQL, C#, C++, Go, R

      Comment

        #4
        Originally posted by Germania View Post
        Run this in the command prompt as a test
        ping web-backend-us.dvdfab.cn

        Otherwise check your \Windows\System32\drivers\etc\hosts​
        and/or disable proxy/vpn if used
        I don’t use vpn. What I m supposed to check on host file?

        Comment

          #5
          > What I m supposed to check on host file?

          If there are any suspect entries (other as default)
          for example 8.0.0.0 - see also here

          Or have you other "Security Tools/Web Filter" in Win?

          What about your ping test ?
          If there is a problem try to change your DNS Server​

          Comment

            #6
            Did the OP get a message the first time they ran the program about Windows Firewall permissions? Back to Germania, checking the host file.

            Comment

              #7
              I also cannot log in to StreamFab with my Access Data to activate the Product.

              Firewall and VPN are both switched off, but it doesn't help.

              These Error Messages always appear in the Log:

              2024:11:24-21:24:03 0x000052ac [Log]: Connect type is: 1
              2024:11:24-21:24:25 0x000052ac [Log]: error curl post: Timeout was reached
              2024:11:24-21:24:48 0x000052ac [Log]: error curl post: Timeout was reached
              2024:11:24-21:24:48 0x000052ac [Log]: http status code: 301
              2024:11:24-21:24:48 0x000052ac [Log]: Connect test successful.
              2024:11:24-21:24:48 0x000052ac [Log]: Disable ssl connect for test.
              2024:11:24-21:25:10 0x000052ac [Log]: error curl post: Timeout was reached
              2024:11:24-21:25:10 0x000052ac [Log]: Times of connecting server is: 2
              2024:11:24-21:25:10 0x000052ac [Log]: Connect server failed, the return string is:
              2024:11:24-21:25:10 0x000052ac [Log]: FabAuthorize: CheckOption - fail​

              Ping Test is performed without Error Messages.

              Ping wird ausgeführt für web-backend-us.dvdfab.cn [104.26.2.54] mit 32 Bytes Daten:
              Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
              Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
              Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
              Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54

              Ping-Statistik für 104.26.2.54:
              Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
              (0% Verlust),
              Ca. Zeitangaben in Millisek.:
              Minimum = 10ms, Maximum = 10ms, Mittelwert = 10ms​

              It's in German, because i'm live in Germany.

              Can anyone help me with this Errors ?

              Comment

                #8
                Originally posted by Marty92 View Post
                I also cannot log in to StreamFab with my Access Data to activate the Product.

                Firewall and VPN are both switched off, but it doesn't help.

                These Error Messages always appear in the Log:

                2024:11:24-21:24:03 0x000052ac [Log]: Connect type is: 1
                2024:11:24-21:24:25 0x000052ac [Log]: error curl post: Timeout was reached
                2024:11:24-21:24:48 0x000052ac [Log]: error curl post: Timeout was reached
                2024:11:24-21:24:48 0x000052ac [Log]: http status code: 301
                2024:11:24-21:24:48 0x000052ac [Log]: Connect test successful.
                2024:11:24-21:24:48 0x000052ac [Log]: Disable ssl connect for test.
                2024:11:24-21:25:10 0x000052ac [Log]: error curl post: Timeout was reached
                2024:11:24-21:25:10 0x000052ac [Log]: Times of connecting server is: 2
                2024:11:24-21:25:10 0x000052ac [Log]: Connect server failed, the return string is:
                2024:11:24-21:25:10 0x000052ac [Log]: FabAuthorize: CheckOption - fail​

                Ping Test is performed without Error Messages.

                Ping wird ausgeführt für web-backend-us.dvdfab.cn [104.26.2.54] mit 32 Bytes Daten:
                Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
                Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
                Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
                Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54

                Ping-Statistik für 104.26.2.54:
                Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
                (0% Verlust),
                Ca. Zeitangaben in Millisek.:
                Minimum = 10ms, Maximum = 10ms, Mittelwert = 10ms​

                It's in German, because i'm live in Germany.

                Can anyone help me with this Errors ?
                have you tried rebooting your router or try using a cellular connection ??
                might also try deactivating your antivirus software.

                Comment

                  #9
                  Originally posted by Marty92 View Post
                  [Log]: http status code: 301
                  301 is "Moved Permanently" - which SF version you try?

                  more infos: Can't authorize due to "failed to connect to the internet" error​

                  Comment

                    #10
                    Originally posted by Germania View Post
                    301 is "Moved Permanently" - which SF version you try?

                    more infos: Can't authorize due to "failed to connect to the internet" error​
                    StreamFab Version 6.1.9.7

                    Comment

                      #11
                      Originally posted by Marty92 View Post

                      StreamFab Version 6.1.9.7
                      are you still unable to activate streamfab ??
                      can you try with a different computer ?

                      Comment

                        #12
                        Originally posted by Marty92 View Post

                        StreamFab Version 6.1.9.7
                        With the direction SF is going, you can't expect lower versions to keep working. I think the lowest version that works at all is 6203. But even at that, I can't check.
                        6205,06 & 07 should work fine.
                        What a waste of time, streamfab's so-called support.
                        As far as logs, send them via SF itself, send feedback, or via (https://www.dvdfab.cn/member.htm?a=get_support). Sending feedback via SF is also viewable on the member site.

                        Comment

                          #13
                          Originally posted by Marty92 View Post
                          StreamFab Version 6.1.9.7
                          I thought it was possible that the version had been deactivated ..
                          .. so I wanted to test it myself first.

                          I used the test account (here) and have no problem detected:

                          Click image for larger version Name: sf_6197_auth.jpg Views: 261 Size: 56.7 KB ID: 454877
                          Click image for larger version Name: sf_6197_auth_ok.jpg Views: 233 Size: 34.7 KB ID: 454878

                          After Deauthorize I used my real account and it works too with 6197

                          Click image for larger version Name: sf_6197_auth_ok_my.jpg Views: 233 Size: 23.2 KB ID: 454879​

                          Comment

                            #14
                            Strange, I have now installed Version 6.2.0.5 and get always the same Error 301.

                            Firewall is deactived, no VPN installed.

                            No Login/Authorize possible...

                            Comment

                              #15
                              Originally posted by Marty92 View Post
                              Strange, I have now installed Version 6.2.0.5 and get always the same Error 301.

                              Firewall is deactived, no VPN installed.

                              No Login/Authorize possible...
                              see this thread post #12 - https://forum.dvdfab.cn/forum/stream...t-to-streamfab
                              try resetting the host file at
                              Location On Windows, it's in the C:\Windows\System32\drivers\etc folder
                              ​to reset the hostfile, see here - https://support.microsoft.com/en-us/...f-3500277a6dae
                              Last edited by october262; 11-30-2024, 12:06 AM.

                              Comment

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