StreamFab for Windows Unable to connect to streamfab account and can't use it

[Melcitron]

Hi, I have purchased a license and installed the streamfab 6.2.0.2 application.
but when I want to log in myself to my stremyfab account to have the license activated, it doesn't work. It can't access to the server.
So I can't use it...
i deactivated firewalls.... tried to re install3d several times and I even tried on 2 different computers and same thing...
I tried the android app and here I could log in.
any solution?


Here after logs extract
2024:10:28-10:08:16 0x000006dc [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:17 0x000041ac [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:19 0x000042a0 [Log]: error curl post: Timeout was reached

2024:10:28-10:08:39 0x000042a0 [Log]: error curl post: Timeout was reached

2024:10:28-10:08:40 0x000041ac [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:42 0x000006dc [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:54 0x000042a0 [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:54 0x000042a0 [Log]: Connect test Failed.

[Germania]

Run this in the command prompt as a test:

ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

[Chameleon]

Run this in the command prompt as a test:

ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

The guy above didn't authorize his account, so he is getting that message. He must be new here.

[Melcitron]

Run this in the command prompt as a test
ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

I don’t use vpn. What I m supposed to check on host file?

[Germania]

> What I m supposed to check on host file?

If there are any suspect entries (other as default)
for example 8.0.0.0 - see also here

Or have you other "Security Tools/Web Filter" in Win?

What about your ping test ?
If there is a problem try to change your DNS Server

[MrGrackle]

Did the OP get a message the first time they ran the program about Windows Firewall permissions? Back to Germania, checking the host file.