StreamFab for Windows Unable to connect to streamfab account and can't use it

[Melcitron]

Hi, I have purchased a license and installed the streamfab 6.2.0.2 application.
but when I want to log in myself to my stremyfab account to have the license activated, it doesn't work. It can't access to the server.
So I can't use it...
i deactivated firewalls.... tried to re install3d several times and I even tried on 2 different computers and same thing...
I tried the android app and here I could log in.
any solution?


Here after logs extract
2024:10:28-10:08:16 0x000006dc [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:17 0x000041ac [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:19 0x000042a0 [Log]: error curl post: Timeout was reached

2024:10:28-10:08:39 0x000042a0 [Log]: error curl post: Timeout was reached

2024:10:28-10:08:40 0x000041ac [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:42 0x000006dc [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:54 0x000042a0 [Log]: error curl post: Couldn't connect to server

2024:10:28-10:08:54 0x000042a0 [Log]: Connect test Failed.

[Germania]

Run this in the command prompt as a test:

ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

[Chameleon]

Run this in the command prompt as a test:

ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

The guy above didn't authorize his account, so he is getting that message. He must be new here.

[Melcitron]

Run this in the command prompt as a test
ping web-backend-us.dvdfab.cn

Otherwise check your \Windows\System32\drivers\etc\hosts
and/or disable proxy/vpn if used

I don’t use vpn. What I m supposed to check on host file?

[Germania]

> What I m supposed to check on host file?

If there are any suspect entries (other as default)
for example 8.0.0.0 - see also here

Or have you other "Security Tools/Web Filter" in Win?

What about your ping test ?
If there is a problem try to change your DNS Server

[MrGrackle]

Did the OP get a message the first time they ran the program about Windows Firewall permissions? Back to Germania, checking the host file.

[Marty92]

I also cannot log in to StreamFab with my Access Data to activate the Product.

Firewall and VPN are both switched off, but it doesn't help.

These Error Messages always appear in the Log:

2024:11:24-21:24:03 0x000052ac [Log]: Connect type is: 1
2024:11:24-21:24:25 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:24:48 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:24:48 0x000052ac [Log]: http status code: 301
2024:11:24-21:24:48 0x000052ac [Log]: Connect test successful.
2024:11:24-21:24:48 0x000052ac [Log]: Disable ssl connect for test.
2024:11:24-21:25:10 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:25:10 0x000052ac [Log]: Times of connecting server is: 2
2024:11:24-21:25:10 0x000052ac [Log]: Connect server failed, the return string is:
2024:11:24-21:25:10 0x000052ac [Log]: FabAuthorize: CheckOption - fail

Ping Test is performed without Error Messages.

Ping wird ausgeführt für web-backend-us.dvdfab.cn [104.26.2.54] mit 32 Bytes Daten:
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54

Ping-Statistik für 104.26.2.54:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 10ms, Maximum = 10ms, Mittelwert = 10ms

It's in German, because i'm live in Germany.

Can anyone help me with this Errors ?

[october262]

I also cannot log in to StreamFab with my Access Data to activate the Product.

Firewall and VPN are both switched off, but it doesn't help.

These Error Messages always appear in the Log:

2024:11:24-21:24:03 0x000052ac [Log]: Connect type is: 1
2024:11:24-21:24:25 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:24:48 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:24:48 0x000052ac [Log]: http status code: 301
2024:11:24-21:24:48 0x000052ac [Log]: Connect test successful.
2024:11:24-21:24:48 0x000052ac [Log]: Disable ssl connect for test.
2024:11:24-21:25:10 0x000052ac [Log]: error curl post: Timeout was reached
2024:11:24-21:25:10 0x000052ac [Log]: Times of connecting server is: 2
2024:11:24-21:25:10 0x000052ac [Log]: Connect server failed, the return string is:
2024:11:24-21:25:10 0x000052ac [Log]: FabAuthorize: CheckOption - fail

Ping Test is performed without Error Messages.

Ping wird ausgeführt für web-backend-us.dvdfab.cn [104.26.2.54] mit 32 Bytes Daten:
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54
Antwort von 104.26.2.54: Bytes=32 Zeit=10ms TTL=54

Ping-Statistik für 104.26.2.54:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 10ms, Maximum = 10ms, Mittelwert = 10ms

It's in German, because i'm live in Germany.

Can anyone help me with this Errors ?

have you tried rebooting your router or try using a cellular connection ??
might also try deactivating your antivirus software.

[Germania]

[Log]: http status code: 301

301 is "Moved Permanently" - which SF version you try?

more infos: Can't authorize due to "failed to connect to the internet" error