Can't authorize due to "failed to connect to the internet" error

[Germania]

I tried this account and same issue.
I created a new account for test and same!!

Do you read my answer in #13 ?

This referred to the picture in #8

If your Internet is not detected by SF - of course this test is useless.

[filmgal]

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

My Desktop, however, is still another matter. I did all my steps with screenshots as per all of the advice in this thread and still could not login, to the test login or to my own.
I will not post all my results here just now, because I figure if I got v6 to work on my laptop then I should put v6 on the desktop (it's currently running v6.1).
I'll redo everything tomorrow with v6 and if I can't get it to work on my laptop then I'll document everything that is different between them (not much).

I'll post my screenshots after I redo everything with v6, but one thing that is interesting is that I never get streamFab64.exe on this list, on either my laptop or desktop. The exe appears in Task Manager, but never on this list. I do get the youtube services.

[Germania]

.. I never get streamFab64.exe on this list, on either my laptop or desktop.

I've also never seen a Firewall Info about StreamFab64.exe - always only YoutubeToMP3Service.exe



With existing Auth I 've no issue with disabled or blocked StreamFab64.exe rules.
I deauthorized my PC, disabled all FW rules filtered by StreamFab and renamed StreamFab.ini ..
.. launched 6200 and could login with testaccount without any problem.

I briefly wondered why I didn't receive a pirated v message with 6200 ..
.. but like in pic here in Dashboard is: Outbound connections Allow

btw: Fine that's your Laptop works now - using the same Router ?

[october262]

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

My Desktop, however, is still another matter. I did all my steps with screenshots as per all of the advice in this thread and still could not login, to the test login or to my own.
I will not post all my results here just now, because I figure if I got v6 to work on my laptop then I should put v6 on the desktop (it's currently running v6.1).
I'll redo everything tomorrow with v6 and if I can't get it to work on my laptop then I'll document everything that is different between them (not much).





I'll post my screenshots after I redo everything with v6, but one thing that is interesting is that I never get streamFab64.exe on this list, on either my laptop or desktop. The exe appears in Task Manager, but never on this list. I do get the youtube services.

is your desktop computer running windows 10 or 11 ??
do you use the microsoft onedrive ??

are you connecting your desktop via WIFI or eithernet (wired)
try using cellular connection and see if streamfab will connect to the internet

[Melcitron]

Where can I have the 6.0 version? I would like to try with this one too?

[Germania]

Where can I have the 6.0 version? I would like to try with this one too?

You need paid "Extended Download Service" for dl older versions ..
.. then the Download is here

> I installed v6 because 6.1 didn't work for me with Netflix

Nothing is better with 6200 than with 6201

And I can't see any different in Auth or Internet detection between 6200 and 6201/2

[Melcitron]

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Où puis-je avoir la version 6.0 ? J'aimerais essayer avec celle-ci aussi ?</font></font>

I used malwarebit firewall which tell me that app is not blocked....
the helpdesk takes a huge amount of time to answer with no other answer to desinstall and re install again....

[jpp72]

On my laptop, where I have v6, I was able to successfully log in to the test account.
After that, I went into my online account, removed all my activations (3 of 6).
I was then able to login to my laptop and activate.

My Desktop, however, is still another matter. I did all my steps with screenshots as per all of the advice in this thread and still could not login, to the test login or to my own.
I will not post all my results here just now, because I figure if I got v6 to work on my laptop then I should put v6 on the desktop (it's currently running v6.1).
I'll redo everything tomorrow with v6 and if I can't get it to work on my laptop then I'll document everything that is different between them (not much).



I'll post my screenshots after I redo everything with v6, but one thing that is interesting is that I never get streamFab64.exe on this list, on either my laptop or desktop. The exe appears in Task Manager, but never on this list. I do get the youtube services.

1st off, you have competing rules. That is always a recipe for disaster. One says block and the other says allowed. If you know anything about ACLs, it's that a Block/Deny always wins.

2nd, it is clearly being block on public networks but you did not say anything about checking if your network is public or private.

Lastly, you should delete all the rules related to StreamFab and then run it. Also, i suggest you set the Windows Firewall Control to Low Filtering before you start StreamFab.

As for people saying they never needed to allow or block streamfab64.exe, this was done manually by me to simulate not having internet and seeing how StreamFab handles it. The answer is...not well (Claims you are using cracked version)

[filmgal]

Before I begin the arduous process of documenting everything as I re-install v6 on my desktop, I encountered this when removing with Revo Uninstaller Pro:



How can I tell if it really is 32-bit? The file is not in Program Files (x86) so I assume that means it is 64bit and not 32 as indicated here?

I ask because I think someone else had login issues at one point and it was because of a 32 bit version on a 64 bit computer. (I could be wrong about that, I've read so many posts in the last few days...)

[Germania]

How can I tell if it really is 32-bit?

In 32-bit the program is StreamFab.exe
in 64-bit the program is StreamFab64.exe

I never installed 32-bit version - don't know, how many user use SF 32-bit ??
btw: so it should not the first link in Sticky !

[filmgal]

I think the root of the problem lies with the initial message I get whenever I completely uninstall using Revo and then reinstall from scratch.
I always get told that the "user name or password" is incorrect. How could that be the very first thing that arises after a clean install? What sort of username and password is it looking for? It hasn't asked me to login yet.... so what is it, exactly, that StreamFab is looking for here?



That's it. This is the problem I'm having and have been having for the past 2-3 days. Last time Streamfab worked for me was Oct 25 at 5pm Toronto Time.

What follows is just proof that my settings are fine:


There is nothing I can do about the ones set to "Public". They are there automatically. I don't know why I have
duplicates of each youtube service. I have nothing set to Public, and this is as fresh an install as you can get,
where Revo Uninstaller was sure to get everything.

I can't see this causing the issue, but if so, then there it is, this is all I got.

[october262]

I think the root of the problem lies with the initial message I get whenever I completely uninstall using Revo and then reinstall from scratch.
I always get told that the "user name or password" is incorrect. How could that be the very first thing that arises after a clean install? What sort of username and password is it looking for? It hasn't asked me to login yet.... so what is it, exactly, that StreamFab is looking for here?



That's it. This is the problem I'm having and have been having for the past 2-3 days. Last time Streamfab worked for me was Oct 25 at 5pm Toronto Time.

What follows is just proof that my settings are fine:


There is nothing I can do about the ones set to "Public". They are there automatically. I don't know why I have
duplicates of each youtube service. I have nothing set to Public, and this is as fresh an install as you can get,
where Revo Uninstaller was sure to get everything.

I can't see this causing the issue, but if so, then there it is, this is all I got.

try removing all but 1 (ONE) authorizations just use your desktop only and see if you still have issues logging in.

[filmgal]

try removing all but 1 (ONE) authorizations just use your desktop only and see if you still have issues logging in.

I did that yesterday or the day before. I have just 1 authorization, and it is for my laptop.
I have 5 left.

[Germania]

I always get told that the "user name or password" is incorrect.
How could that be the very first thing that arises after a clean install?
What sort of username and password is it looking for?
It hasn't asked me to login yet.... so what is it, exactly, that StreamFab is looking for here?

So it's not "completely uninstall"

StreamFab.ini in %AppData%\DVDFab\StreamFab
contains: UserNamePassword= ...

[october262]

I did that yesterday or the day before. I have just 1 authorization, and it is for my laptop.
I have 5 left.

when you reinstall streamfab click the advance setup button next to the install button
and uncheck the "start streamfab when installation finishes" then connect to the internet and then try starting streamfab and see if it'll
authorize.