DVDFab Forum - Sync issues

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  • UHD Creator Sync issues

    Helo, i have some sync issues when try to create a new UHD, create the new MKV, check the sync is perfect, but when create a new UHD one of the audio stream I added have sync problem, any idea what happens?

    Thanks, the movie is The Fate Of The Furious USA release

  • #2
    Hi Marcos T, please clarify for me your process, that is, are you starting with the original disc? Are you using Creator to put the MKV you made on a disc? Is the audio stream you add present on the MKV and the original disc? Sorry you are having a problem with it.
    Supplying DVDFab Logs in the Forum ...........................User Manual for DVDFab v10 (pdf)................................ Guide: Using Images in Posts

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    • #3
      yes, sometimes i create a new UHD m2ts to replace a audio stream infected with cinavia for other clean, when replace into the original disc and test with dvdfabplayer, sync is ok, but i want to compress into a bd50, and many time have sync issues with audio or subtitles

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      • #4
        any idea?

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        • #5
          Originally posted by MarcosT View Post
          Helo, i have some sync issues when try to create a new UHD, create the new MKV, check the sync is perfect, but when create a new UHD one of the audio stream I added have sync problem, any idea what happens?

          Thanks, the movie is The Fate Of The Furious USA release
          Please list all of your steps/settings of the process, so that we can follow yours to reproduce the sync issue on our side.

          Also, please provide the latest dvdfab_internal.log file and fabcheck_internal.log file to help analyzing the problem.
          DVDFab log default location:
          For Windows: C:\Users\User Name\Documents\DVDFab11\Log
          For Mac: Finder>Documents>DVDFab11>Log

          DVDFab Player 5:
          For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
          For Mac: Finder>Documents>DVDFab Player 5>Log

          Guide for adding attachments in a post
          --Please use attachment button to attach your most recent log files.

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          • #6
            Originally posted by Mona View Post

            Please list all of your steps/settings of the process, so that we can follow yours to reproduce the sync issue on our side.

            Also, please provide the latest dvdfab_internal.log file and fabcheck_internal.log file to help analyzing the problem.
            I can solve the problem with The Fate Of The Furious, but now the same problem with Johnny English Strikes Again, I add a new stream create a MKV with MKVToolNix, sync is perfect, but try to create a UHD Bluray and all audio and subitles go out of sync not only the added stream, i repeat the process now, where can find the dvdfab log?

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            • #7
              i think this is the log?
              Attached Files

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              • #8
                Originally posted by MarcosT View Post

                same problem with Johnny English Strikes Again, I add a new stream create a MKV with MKVToolNix, sync is perfect, but try to create a UHD Bluray and all audio and subitles go out of sync not only the added stream,
                We cannot tell what changes during the process of adding a new stream with MKVToolNix, even you mentioned that the result from with MKVToolNix is perfect. So, please upload the problematic source to us to help analyze the problem.

                Please check PM for FTP info, thank you.

                DVDFab log default location:
                For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                For Mac: Finder>Documents>DVDFab11>Log

                DVDFab Player 5:
                For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                For Mac: Finder>Documents>DVDFab Player 5>Log

                Guide for adding attachments in a post
                --Please use attachment button to attach your most recent log files.

                Comment


                • #9
                  UPDATE: we've tested the file you uploaded with the latest v11.0.1.5, no sync issue, so please update to the latest version to try again.
                  DVDFab log default location:
                  For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                  For Mac: Finder>Documents>DVDFab11>Log

                  DVDFab Player 5:
                  For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                  For Mac: Finder>Documents>DVDFab Player 5>Log

                  Guide for adding attachments in a post
                  --Please use attachment button to attach your most recent log files.

                  Comment

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