DVDFab Forum - Multiple computer authorisations

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  • Multiple computer authorisations

    As soon as the requirement to authorise computers was implemented, I bought on the 7th December, 3 authorisations on the windows platform which are now working perfectly.
    Realising that I might need more than 3 authorised computers, I bought a further 3 authorisations on 15th December but they don't show up in my membership account. Could someone investigate please?

  • #2
    Hi Chris, checking this requires access to your account records which, for privacy reasons, are only available to certain members of the Beijing-based staff. If you used the same email account to register at the forum as for your purchases I will leave them a note about it. If not, you can send me a PM with the purchase email or contact them directly using this link:https://www.dvdfab.cn/contact.htm
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts

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    • #3
      Thanks for your help, I've sent a query direct to Beijing using your enclosed link.
      Regards
      Chris Caudy

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      • #4
        Sorry for the inconvenience.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts

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        • #5
          We will fix it ASAP.
          DVDFab is the all-in-one software package for copying Blu-ray/DVD and converting video file.
          http://www.dvdfab.cn

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          • #6
            Originally posted by chris_caudy View Post
            As soon as the requirement to authorise computers was implemented, I bought on the 7th December, 3 authorisations on the windows platform which are now working perfectly.
            Realising that I might need more than 3 authorised computers, I bought a further 3 authorisations on 15th December but they don't show up in my membership account. Could someone investigate please?
            Hi,

            I've sent you a PM, please kindly check and reply, thank you.

            Regards,
            mona
            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab11\Log
            For Mac: Finder>Documents>DVDFab11>Log

            DVDFab Player 5:
            For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
            For Mac: Finder>Documents>DVDFab Player 5>Log

            Guide for adding attachments in a post
            --Please use attachment button to attach your most recent log files.

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