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  • Process is simply stopping

    Trying to rip my dvds and the process just keep stopping. I have uploaded the logs.
    Need support for both Bluray and DVD
    Attached Files

  • #2
    Please post the log file named dvdfab_internal.log too.
    DVDFab log default location:
    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
    For Mac: Finder>Documents>DVDFab11>Log

    DVDFab Player 5:
    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
    For Mac: Finder>Documents>DVDFab Player 5>Log

    Guide for adding attachments in a post
    --Please use attachment button to attach your most recent log files.

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    • #3
      I am unable to upload. Please advise.

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      • #4
        Originally posted by bgcrew View Post
        I am unable to upload. Please advise.
        What message did you receive when the file failed to upload? Too large? If so, you can delete the log file, redo the process using DVDFab, it will then generate a new dvdfab_internal.log file, which should be able to upload here.
        DVDFab log default location:
        For Windows: C:\Users\User Name\Documents\DVDFab11\Log
        For Mac: Finder>Documents>DVDFab11>Log

        DVDFab Player 5:
        For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
        For Mac: Finder>Documents>DVDFab Player 5>Log

        Guide for adding attachments in a post
        --Please use attachment button to attach your most recent log files.

        Comment


        • #5
          no description, just "Error uploading".

          Comment


          • #6
            Originally posted by bgcrew View Post
            no description, just "Error uploading".
            Normally the failure was due to oversize. In this case, please open the dvdfab_internal.log file with notepad, scroll down it, cut and leave the last few attempts of the log file and then attach it here again.

            Every log entry should start with something like DVDFab 11.0.0.3 (2018/11/18 11:33:44) (X64).

            If still have the same "Error uploading", try to send it to us via PM, attach a screenshot of what you get.
            DVDFab log default location:
            For Windows: C:\Users\User Name\Documents\DVDFab11\Log
            For Mac: Finder>Documents>DVDFab11>Log

            DVDFab Player 5:
            For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
            For Mac: Finder>Documents>DVDFab Player 5>Log

            Guide for adding attachments in a post
            --Please use attachment button to attach your most recent log files.

            Comment


            • #7
              when sending as a PM
              Error while saving content: SyntaxError: Unexpected token R in JSON at position 5

              Comment


              • #8
                see attached
                Attached Files

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                • #9
                  just happened again.
                  Attached Files

                  Comment


                  • #10
                    Okay, we will see if we can reproduce it.

                    Meanwhile, please go to Common Settings>General>A/V Codec, tick the "Disable all GPU codecs for decoding and encoding" box to convert again and see if it will make a difference.
                    I also notice that you were trying to convert DVD to mp4.4k, please try other regular mp4 profile and see the result.
                    DVDFab log default location:
                    For Windows: C:\Users\User Name\Documents\DVDFab11\Log
                    For Mac: Finder>Documents>DVDFab11>Log

                    DVDFab Player 5:
                    For Windows: C:\Users\User Name\Documents\DVDFab Player 5\Log
                    For Mac: Finder>Documents>DVDFab Player 5>Log

                    Guide for adding attachments in a post
                    --Please use attachment button to attach your most recent log files.

                    Comment


                    • #11
                      never had a problem with the 4k before. I changed the settings as requested.

                      Comment


                      • #12
                        it seems as though the change in gpu codecs is causing the system to complete the tasks now. I just wanted to let you know. Looking forward to reading your findings and learning something.

                        Comment


                        • #13
                          Now it just stopped again...log is uploaded.
                          Attached Files

                          Comment


                          • #14
                            Originally posted by bgcrew View Post
                            Now it just stopped again...log is uploaded.
                            does your graphics card have the latest driver update ??

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                            • #15
                              Originally posted by october262 View Post

                              does your graphics card have the latest driver update ??
                              Apparently not. Thank you for the suggestion.

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