Cannot activate

[BluRayPenguiner]

Hi,

This product has now been bought several days ago.
I have paid for it and my money has been taken without a problem.

Today I haven't been able to use the product which I bought.
Under these circumstances, I cannot feel confident about how I will be able to use this product, especially as it requires a permanent internet connection to function and will not even launch should it find no connection.

It seems you are not even thinking about offering a compensation for the annoyance.

I am therefore asking for an IMMEDIATE and FULL refund of the money given to you.

Thanks in advance for proceeding here.

I will not accept any other offer, unless the problem is solved within the next 12 hours.

Regards.

FRED

[Ellen]

Hi,

This product has now been bought several days ago.
I have paid for it and my money has been taken without a problem.

Today I haven't been able to use the product which I bought.
Under these circumstances, I cannot feel confident about how I will be able to use this product, especially as it requires a permanent internet connection to function and will not even launch should it find no connection.

It seems you are not even thinking about offering a compensation for the annoyance.

I am therefore asking for an IMMEDIATE and FULL refund of the money given to you.

Thanks in advance for proceeding here.

I will not accept any other offer, unless the problem is solved within the next 12 hours.

Regards.

FRED

Hi FRED,

I have checked your order info, you accidentally renewed DVDFab Blu-ray Ripper is for Windows version, which cannot be used on a mac.

I send you an email about this, please check it out.

[BluRayPenguiner]

Hi Ellen,

Would you be able to switch my renewal to Mac also please ?

Regards.

[signals]

All
There is a new version of DVDFab for Mac out, please try it. http://forum.dvdfab.cn/showthread.php?t=28224

[BluRayPenguiner]

Hi Signals,

Cool... will this new version activate ?

Thanks a lot.

Regards.

FRED

[BluRayPenguiner]

Hi Signals,

Downloaded 9.2.2.0.

It does not activate.

What do you plan to do to solve this issue I have ?

Regards.

[an88fiero]

Hi FRED,

I have checked your order info, you accidentally renewed DVDFab Blu-ray Ripper is for Windows version, which cannot be used on a mac.

I send you an email about this, please check it out.

Ellen there is some confusion - it was me you emailed about accidentally buying the windows version. (I'm not sure this is entirely correct as you cant download a windows program on MAC) anyway - Fred is somebody different!

however i dont understand your email you say "re-register the Mac online." How do I do this? Do you mean activate via the program?

if so, i have done the "activate" and it still says the product is expired!

please help

oh btw - i have updated the software to the new version - still no joy!

[Ellen]

Hi Ellen,

Would you be able to switch my renewal to Mac also please ?

Regards.

Hi FRED,

Sorry, the Renew order cannot be switched to Mac version. You need to order DVDFab Blu-ray Ripper for Mac at http://www.dvdfab.cn/order.htm , then we will refund the amount of the previous order.

Hope this helps.

[Ellen]

Ellen there is some confusion - it was me you emailed about accidentally buying the windows version. (I'm not sure this is entirely correct as you cant download a windows program on MAC) anyway - Fred is somebody different!

however i dont understand your email you say "re-register the Mac online." How do I do this? Do you mean activate via the program?

if so, i have done the "activate" and it still says the product is expired!

please help

oh btw - i have updated the software to the new version - still no joy!

Hi an88fiero,

I know you are different person.

Now I have corrected your order, you can use your registered email and password to Activate DVDFab program. It will work well at this moment.

Good luck!

[an88fiero]

Hi an88fiero,

I know you are different person.

Now I have corrected your order, you can use your registered email and password to Activate DVDFab program. It will work well at this moment.

Good luck!

Woo hoo it works. thanks so much Ellen - we got there in the end (even though I've lost 5 days of the product. I guess that what happens with different world locations!

Cheers

[Ellen]

Woo hoo it works. thanks so much Ellen - we got there in the end (even though I've lost 5 days of the product. I guess that what happens with different world locations!

Cheers

Hi an88fiero,

Glad that you have solved your problem.

[an88fiero]

Hi an88fiero,

Glad that you have solved your problem.

Yes it solved the problem and I ripped a dvd but God knows where it saved it. I can see down the bottom where it says it's supposed to save it - but it's not there.

I'm doing it again to see if it was me that made an error!

[an88fiero]

Yes it solved the problem and I ripped a dvd but God knows where it saved it. I can see down the bottom where it says it's supposed to save it - but it's not there.

I'm doing it again to see if it was me that made an error!

Ok I did it again and asked for it to be saved in my desktop - it finished ripping but there is nothing on my desktop - what gives?

[90312]

The activation issue is resolved and another thread is started on the saving location. Thread closed.