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    Feature Request Error while viewing 4k

    Whenever I try to play a 4k UHD movie, I get an error message. My video card is the GTX970. I was wondering if anyone can shed some light on the issue.

    Thanks
    Attached Files

    #2
    Hi AEK,

    Please make sure you have the latest nvidia driver and have DXVA selected in Player's Settings. Do you have a HDR display connected? If not, you may need to select Force HDR->SDR in Settings.

    If none of the above helps, please attach the Player internal log file.
    Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
    Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

    Comment


      #3
      Hi, I did grab the latest nvidia drivers yesterday. And I tried switching to DXVA in all 3 settings in the program. I will try hooking up hdmi straight to my tv to see if it makes a difference. Right now I have hdmi going from video card to 4k Marantz receiver than to tv. I don't think that should make adifference though.

      Thanks

      Comment


        #4
        No, it should not. If the error repeats, please attach the log file. Sorry you are haviig a problem with this new feature.
        Supplying DVDFab Logs in the Forum ...........................User Manual PDF for DVDFab v11................................ Guide: Using Images in Posts
        Supplying DMS Logs to Developers................................Enlarger AI FAQ.....

        Comment


          #5
          So I tried the above by switching hdmi straight to tv and same error appears. I hope I'm attaching the right file.

          Thanks
          Attached Files

          Comment


            #6
            What OS are you running? I had the same error under windows 7 with a GTX 1060. Upgrading to Windows 10 was the only fix that worked.

            Comment


              #7
              I am running windows 10 latest updates (Creators 1709)

              Comment


                #8
                Hello AEK,

                Three points for using hardware decding for h265 4k video:
                1, The graphics card need to be Nvidia 1050 and higher
                2, The monitor supports HDR output
                3, Need to connect using HDMI 2.0

                Regards,
                mona

                Comment


                  #9
                  Hello,

                  According to Nvidia's website my GTX970 is 4k so I don't know why I would need a 1050 or higher model.
                  my monitor is a Samsung 65 inch series 9000 tv which is 4k and I am using HDMI 2.0

                  Thanks


                  Comment


                    #10
                    Originally posted by AEK View Post
                    Hello,

                    According to Nvidia's website my GTX970 is 4k so I don't know why I would need a 1050 or higher model.
                    my monitor is a Samsung 65 inch series 9000 tv which is 4k and I am using HDMI 2.0

                    Thanks

                    I will forward this to our developers.


                    UPDATE: please double check and make sure that the driver is installed correctly for GTX970.


                    Regards,
                    mona
                    Last edited by Mona; 12-20-2017, 11:16 AM. Reason: add update

                    Comment


                      #11
                      UPDATED:

                      Hi AEK,

                      All NVIDIA GPUs from the 900 and 1000 series support HDR display output.

                      Our developers are checking this problem, we will improve this part in the future.

                      Regards,
                      mona

                      Comment


                        #12
                        Hello AEK, Please download the latest Player 5 to have a try. If still have problem, please use the Analyze Hardware feature in Settings window and send us the result. Regards, mona

                        Comment


                          #13

                          Originally posted by Mona View Post
                          Hello AEK, Please download the latest Player 5 to have a try. If still have problem, please use the Analyze Hardware feature in Settings window and send us the result. Regards, mona

                          Hi, I installed the latest version and I'm still getting the error. So here is the screenshot. I hope you can provide some feedback.Click image for larger version

Name:	Screenshot (1).png
Views:	123
Size:	795 Bytes
ID:	348013
                          Last edited by AEK; 01-19-2018, 09:36 PM.

                          Comment


                            #14
                            Here is a better picture of the "Analyze Hardware"

                            Click image for larger version

Name:	IMG_0675.JPG
Views:	128
Size:	2.3 KB
ID:	348033

                            Comment


                              #15
                              Originally posted by AEK View Post
                              Here is a better picture of the "Analyze Hardware"

                              Click image for larger version

Name:	IMG_0675.JPG
Views:	128
Size:	2.3 KB
ID:	348033
                              Hello AEK,

                              The picture is too small, please try again. Thank you.

                              Regards,
                              mona

                              Comment

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