Feature Request Error while viewing 4k

[AEK]

Whenever I try to play a 4k UHD movie, I get an error message. My video card is the GTX970. I was wondering if anyone can shed some light on the issue.

Thanks

[signals]

Hi AEK,

Please make sure you have the latest nvidia driver and have DXVA selected in Player's Settings. Do you have a HDR display connected? If not, you may need to select Force HDR->SDR in Settings.

If none of the above helps, please attach the Player internal log file.

[AEK]

Hi, I did grab the latest nvidia drivers yesterday. And I tried switching to DXVA in all 3 settings in the program. I will try hooking up hdmi straight to my tv to see if it makes a difference. Right now I have hdmi going from video card to 4k Marantz receiver than to tv. I don't think that should make adifference though.

Thanks

[signals]

No, it should not. If the error repeats, please attach the log file. Sorry you are haviig a problem with this new feature.

[AEK]

So I tried the above by switching hdmi straight to tv and same error appears. I hope I'm attaching the right file.

Thanks

[dgray]

What OS are you running? I had the same error under windows 7 with a GTX 1060. Upgrading to Windows 10 was the only fix that worked.

[AEK]

I am running windows 10 latest updates (Creators 1709)

[Mona]

Hello AEK,

Three points for using hardware decding for h265 4k video:
1, The graphics card need to be Nvidia 1050 and higher
2, The monitor supports HDR output
3, Need to connect using HDMI 2.0

Regards,
mona

[AEK]

Hello,

According to Nvidia's website my GTX970 is 4k so I don't know why I would need a 1050 or higher model.
my monitor is a Samsung 65 inch series 9000 tv which is 4k and I am using HDMI 2.0

Thanks

[Mona]

Hello,

According to Nvidia's website my GTX970 is 4k so I don't know why I would need a 1050 or higher model.
my monitor is a Samsung 65 inch series 9000 tv which is 4k and I am using HDMI 2.0

Thanks

I will forward this to our developers.


UPDATE: please double check and make sure that the driver is installed correctly for GTX970.


Regards,
mona

[Mona]

UPDATED:

Hi AEK,

All NVIDIA GPUs from the 900 and 1000 series support HDR display output.

Our developers are checking this problem, we will improve this part in the future.

Regards,
mona

[Mona]

Hello AEK, Please download the latest Player 5 to have a try. If still have problem, please use the Analyze Hardware feature in Settings window and send us the result. Regards, mona

[AEK]

Hello AEK, Please download the latest Player 5 to have a try. If still have problem, please use the Analyze Hardware feature in Settings window and send us the result. Regards, mona

Hi, I installed the latest version and I'm still getting the error. So here is the screenshot. I hope you can provide some feedback.

[AEK]

Here is a better picture of the "Analyze Hardware"

[Mona]

Here is a better picture of the "Analyze Hardware"

Hello AEK,

The picture is too small, please try again. Thank you.

Regards,
mona